If you are encountering issues with Malwarebytes Anti-Malware, please create a support ticket and attach the following log file with your ticket.
You will need to download and run the following support tool (arwlogs.exe) to generate the log file.
- Download the Support Tool (arwlogs.exe) found here.
- Double click on the file to run it.
- When executed arwlogs.exe will create a ZIP archive on your desktop named YYYY-MM-DD-%COMPUTERNAME%.ZIP.
- A command prompt will open.
- Press any key to close the command prompt.
Note: You may see a warning saying certain files cannot be accessed. That is expected. There is no need to worry.