Repair the Malwarebytes Techbench USB (Legacy)

Document created by drossler Employee on May 11, 2017Last modified by jyamada on Feb 13, 2018
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Malwarebytes Techbench USB (Legacy) is now End of Life (EOL).  To read our End of Life announcement and frequently asked questions, refer to our announcement, Malwarebytes Techbench USB (Legacy) End of Life announcement.

 

It's possible for USB drives to become damaged over time; even if that USB is not bent, broken, or damaged beyond repair.  If you're unable to launch software from the Techbench USB (Legacy), and the USB is not physically damaged, see if the repair instructions below can help you.

 

Repair the Malwarebytes Techbench USB (Legacy)

  1. Insert your Techbench USB (Legacy) into a computer.

  2. Backup any accessible data.

  3. Format the drive using Windows FAT32.
    To see instructions, refer to Microsoft's article Description of the FAT32 File System, Creating FAT32 drives.

  4. Open a ticket with Malwarebytes Support.
    In your ticket, request a repair file for the Techbench USB.

  5. Once you've received the repair file, extract the .zip folder to your Techbench USB.

  6. From the USB, launch the Techbench software, then follow the steps to reactivate your license.

 

You can continue using the Malwarebytes Techbench USB (Legacy) once you have extracted the repair files to the drive and activated your license.  If you are unable to activate your license, see the article Reactivate Malwarebytes Techbench USB (Legacy).

 

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