Renewing subscription before automatic renewal date

Document created by dshull Employee on May 11, 2017Last modified by jgolomb on Jan 31, 2019
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Many of our customers ask us if they can renew their subscriptions before the automatic renewal date.

 

Is this your first renewal from a retail purchase?

If you purchased your copy of Malwarebytes through a retail store, and you receive an in-program notification about renewing your subscription, simply follow the prompts from the program once it lets you know that it is time for renewal. For physical retail copies, renewing early will add the time remaining to your subscription. Please note you will still need to renew through the program. Next time, you can simply follow the instructions below.

 

It is not my first renewal or I purchased directly from Malwarebytes

If you purchased your subscription directly from Malwarebytes, or have been through the renewal process before, in general you will not be able to renew early; you are either on automatic renewal or you will receive an email with further instructions as your renewal date approaches.

 

Please note that reinstating your subscription is not the same as a renewal.

 

It is important to note that sometimes the renewal can take about 24 hours to process on the date of renewal and communicate with the program. During this period, the program may show you that the subscription is expired. Do not worry; you will stay protected for this period. If after 24 hours, your program is still showing as expired, please try launching the program and clicking on My Account in the top right hand corner of the program window. If this does not solve the issue, please contact Malwarebytes Home Support.

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