How do I renew using my Credit Card?

Document created by dshull Employee on May 11, 2017Last modified by jyamada on Jun 11, 2017
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Note: Customers generally can not renew early or combine subscriptions

 

If you have a credit card as your form of payment, then you are by default set up for automatic renewal. Automatic renewal happens on the anniversary of your original purchase.

 

The renewal may take about 24 hours to process and communicate with the program. During this period, the program may show that the subscription is expired.You will stay protected for this period, and if after 24 hours, your program is still showing as expired, please contact us.

 

If your license is set up for manual renewal, you should start receiving reminder notifications approximately 30 days prior to your anniversary date. These notifications will contain instructions on how to renew your subscription. Please note that once you renew a subscription manually, you will be set to automatic renewal. If you want to remain on manual renewal, please contact Support.

 

You can also submit a request to change your non renewing license into a renewable license with auto renew turned on by contacting support.

 

If you need to update or change your payment information, a request must be sent to Support for you to update or change your information.

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