If you have a credit card as your form of payment, then you are by default set up for automatic renewal. Automatic renewal happens on the anniversary of your original purchase. Customers generally can not renew early or combine subscriptions
The renewal may take about 24 hours to process and communicate with the program. During this period, the program may show that the subscription is expired.You will stay protected for this period, and if after 24 hours, your program is still showing as expired, please contact us.
If your license is set up for manual renewal, you should start receiving reminder notifications approximately 30 days prior to your anniversary date. These notifications will contain instructions on how to renew your subscription.
Once you renew a subscription manually, you will be set to automatic renewal.
Submit a ticket to Malwarebytes Home Support if you:
- wish to remain on manual renewal.
- wish to change your non-renewing license to a renewable license with auto renew turned on.
- don't have access to My Account and need to update your payment information.