Set up F-Secure Internet Security and Malwarebytes 3

Document created by dshull Employee on May 10, 2017Last modified by jyamada on Jan 22, 2018
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There are a few issues with Malwarebytes 3 that stems from a conflict with a product named F-Secure.  F-Secure is another security program that offers internet security using similar techniques.  Having multiple security products on your computer can cause conflicts between the different programs.

 

You may experience any of the following issues with F-Secure Internet Security and Malwarebytes 3 installed on Windows 10 PCs:

  • F-Secure turns off Web Protection in Malwarebytes 3
  • User cannot uninstall (uninst000.dat access denied error). Same also happens on Windows 7 PCs.
  • After Malwarebytes 3 is installed and you reboot the computer, Malwarebytes 3 doesn't launch. 
  • After Malwarebytes 3 is installed and you reboot the computer, any attempt to manually launch results in "Cannot connect to service". 
  • After Malwarebytes 3 is installed and you reboot the computer, Malwarebytes 3 will properly protect Internet Explorer, but will not display our notification that a page was blocked.
  • After Malwarebytes 3 is installed and you reboot the computer, Malwarebytes 3 does not protect Google Chrome. 


To fix the above issues, you will need to go into F-Secure and follow these steps:

    1. On the main page, click Settings.

    2. Select Computer > Virus Protection.

    3. Select Exclude files from the scan....

    4. Add C:\Program Files\Malwarebytes\Anti-malware

    5. Click OK.

    6. Restart the computer.

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