How to collect Managed Client Logs

Document created by drossler Employee on May 9, 2017Last modified by rsullinger on Jul 26, 2018
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Sometimes the support agent will request Managed Client logs to look into the issue further. You can collect all of a Managed Client's local logs at once using the Collect Client Log tool. This tool collects:
  • Malwarebytes for Anti-Malware (MBAM) logs
  • Malwarebytes for Anti-Exploit (MBAE) logs
  • Client communicator (Sccomm) logs
  • Select configuration files

The tool can be run from this location:

 

32bit installs

C:\Program Files\Malwarebytes' Managed Client\CollectClientLog.exe

 

 

64bit installs

C:\Program Files (x86)\Malwarebytes' Managed Client\CollectClientLog.exe

 

You'll need to run this as an administrator. Once the tool runs, it will ask for a folder to store the logs. All logs are stored in a .zip format.

 

When you are finished, please attach it to the e-mail in the reply back to the support agent. If you are collecting it for a new case, please submit a request for a ticket here

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