What is MBAM-Check and how do I use it?

Document created by dshull Employee on May 9, 2017Last modified by jyamada on Jun 11, 2017
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MBAM-Check is a diagnostic tool made by Malwarebytes to help check for installation or configuration issues with Malwarebytes Anti-Malware. This tool is valuable for our Technical Support Team to gain information about problems that may be occurring with the program. Generally, you should only use this tool when directed to by our Technical Support Team.

 

To use MBAM-Check:

  1. Download the MBAM-Check tool from this page.
  2. Run the MBAM-Check tool.
  3. A black command prompt window will open briefly, then close. Afterwards a log file will open.
  4. A new log file, CheckResults.txt, will be created on your desktop.

 

Once the CheckResults.txt file is created, open a ticket with Support and attach the file along with a brief description of the problem you are experiencing.

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