How-To: Set up My Account

Document created by dshull Employee on May 9, 2017Last modified by parche on Jul 13, 2017
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My Malwarebytes is a customer facing portal that gives our customers access to their subscriptions. In the portal, a customer is able to do a few things that our customers have been asking permission to do for quite some time. Our customers will be able to:


  • View subscriptions
  • Retrieve License Details
  • Deactivate their license from all the computers that are active on license.
  • Download the latest version of the software.
  • Update their billing information
  • More features will be added in the future


The limitation to this portal is that it will only display the subscriptions linked to the email address that was used at the time of purchase. If more subscriptions were purchased using a different email address, there is currently no way to merge the two accounts. The team that developed the portal are actively looking to improve the customer experience and more features will be added in the future.



Check out this two minute video to find out how to set up your account.





Below are the steps outlined in the video:

Your Malwarebytes account allows you to manage your subscriptions, billing, and e-mail preferences, as well as view your order history.

After making a purchase you will receive an e-mail with a link to create your account. Click on the SET UP ACCOUNT button to proceed.


You will be taken to the Set up account page. Your e-mail address should already be present:

Please create and confirm your password for your account. Then click Next to proceed.


For step 2, you will need to select 3 security questions and their answers. These questions are used in case you forget the password to your account:



When finished click Next to proceed.


Finally, you will be asked to enter a recovery e-mail. This is used if your password is lost and you also cannot access the email address you signed up with. If you do not have another email account, you can skip this step.



Click on Complete Setup to finish your account setup.

After completing setup you will be brought to the Subscriptions Page.


Congratulations, you have successfully created your account!