• Malwarebytes for Windows User Guide v3.4

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows.  The guide also has information regarding Malwarebytes for Win...
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    last modified by jyamada
  • Change my email address in My Account

    The My Account portal uses your email to track all of the information connected with your subscription. If you have changed your email address, you will need to update that information in My Account.    Log...
    dshull
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Edit the My Account payment method

    If you purchased or renewed a subscription directly through Malwarebytes, you can log in to My Account to update your payment method.     Log in to My Account. Click Payment tab. ...
    dshull
    last modified by jyamada
  • Manage subscriptions in My Account

    To view and manage your Malwarebytes subscriptions:    Log in to My Account, then click the Subscriptions tab.   Download button: clicking this button downloads setup files for the Malwarebytes produ...
    dshull
    last modified by jyamada
  • View my past purchases/order history

    Log in to My Account. Click on Orders tab. Here you can view your past orders.  Clicking on any of the headings with up/down arrows allows you to sort the rows by ascending or descending order. ...
    dshull
    last modified by jyamada
  • Forgot my Malwarebytes My Account password

    If you have forgotten your password to My Account, you can request a password reset.   Go to my.malwarebytes.com. Click on the Forgot password link. Enter your email address an click Submit. Chec...
    dshull
    last modified by jyamada
  • Opt in or out of receiving Malwarebytes emails

    Malwarebytes sends out emails on product updates and announcements, newsletters, promotions, account messages, and upcoming events.  You can opt in or out of receiving these emails, by updating your My Account se...
    dshull
    last modified by jyamada
  • Find my Premium license key

    To find your license key, log in to My Account or locate the confirmation email you received when you purchased your subscription.  If you did not purchase your license from the Malwarebytes store, requ...
    dshull
    last modified by jyamada
  • How to use Malwarebytes Support Tool

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    jyamada
    created by jyamada
  • How to view, restore and delete quarantined items in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to check for updates in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to view reports in Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • How to run a custom scan in Malwarebytes for Windows

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    last modified by jyamada
  • Malwarebytes for Windows detected a Potentially Unwanted Modification

    Malwarebytes for Windows detects Potentially Unwanted Modifications (PUMs) to help prevent software from making unauthorized changes to the Windows settings on your computer.  PUMs are not always harmful, but the...
    parche
    last modified by orubio
  • Malwarebytes consumer products refund policy

    Malwarebytes offers a 60-day money-back guarantee for new subscriptions of its consumer (i.e. Malwarebytes for Home) Windows, Mac, and bundle premium products that have been purchased directly from Malwarebytes. If yo...
    jyamada
    last modified by orubio
  • Submit a malicious file or website to Malwarebytes

    If you suspect a file or website is malicious, submit a sample of the file or website to the Malwarebytes Forums Research Center.  Submitting a sample helps us improve the way our Malwarebytes software detec...
    dshull
    last modified by jyamada
  • Scanning for malware on iOS devices

    Due to security restrictions on iOS, it is not possible for any app to scan the system or other apps for malware. Apps are not allowed those kinds of permissions, and for that reason, antivirus software on iOS is not ...
    jyamada
    last modified by jyamada
  • Anti-Exploit's protection is blocking Visual Basic 6

    Malwarebytes' Anti-Exploit protection hooks into browsers to monitor for the launching of VBscript interpreters with a generic detection and block all VBscript invocations. This is consistent with Mi...
    aprobert
    last modified by rsullinger
  • Sharing purchases via Apple's Family Sharing.

    Your Malwarebytes for iOS Premium subscription cannot be shared via Apple's Family Sharing.  Apple does not allow in-app purchases, including subscriptions, to be shared via Family Sharing.   For more infor...
    jyamada
    last modified by orubio