• Malwarebytes Cloud Console Administrator Guide

    The Malwarebytes cloud platform is comprised of several components that enhance the security of your network, your endpoints, and your users, without the need of a local server.  The purpose of this guide is to h...
    jyamada
    last modified by jgolomb
  • Malwarebytes cloud platform update - October 18, 2018

    Malwarebytes updated our cloud platform on October 18, 2018.  As a customer of this platform, we want to take a moment to familiarize you with the changes that are about to become available.   With this lat...
    jyamada
    last modified by jyamada
  • Collect Malwarebytes Endpoint Security logs on an unmanaged client

    If a local Windows machine encounters issues with Malwarebytes Anti-Malware, Anti-Exploit, or Anti-Ransomware products, our Business Support team may request diagnostic logs to provide assistance. This article sh...
    jgolomb
    last modified by jyamada
  • Windows script to display Malwarebytes Endpoint Protection Agent Health and Service Status 

    To verify a Malwarebytes Endpoint Protection is running, you can download and run the ServiceStatus.cmd script on the endpoint.   Download the attached script ServiceStatus.cmd.txt to the endpoint comp...
    aprobert
    last modified by aprobert
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can run without an Internet connection. When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uploading the...
    respinoza
    last modified by jgolomb
  • Malwarebytes for Windows User Guide

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows. The guide also has information regarding Malwarebytes for Windows P...
    jyamada
    last modified by jgolomb
  • Firewall Rules for Malwarebytes on Windows devices

    The following table lists ports and URLs that should be opened on your firewall for Malwarebytes on Windows devices to communicate properly with these servers. By default, these ports are open, but if you have cu...
    dcollins
    last modified by dcollins
  • Malwarebytes On-Prem MBES Excel Addin - data export and reporting

    Download the latest Malwarebytes On-Prem Excel Addin Installer   What's This? The Malwarebytes On-Prem MBES server collects a rich set of information from the endpoints and a common request we get is to turn thi...
    lwei
    last modified by jgolomb
  • Clear app data for Malwarebytes on Android devices

    Sometimes bad app data causes an error in Malwarebytes on Android devices. Clearing app data will help solve issues with Malwarebytes. This article will show you how to clear app data on your Android device.   Cl...
    jyamada
    last modified by jgolomb
  • Configure Malwarebytes endpoint agents in Windows Action Center

    You may have noticed an icon in your system tray with a red X superimposed over an white flag. That is a status indicator for the Windows Action Center, which tells you when your computer has a security issue that nee...
    rsullinger
    last modified by jyamada
  • How do I add users to the Malwarebytes cloud console?

    Adding users to the Malwarebytes cloud console initially must be done using the administrator account. Once the administrator has access to the Malwarebytes cloud platform, they may extend invitations to others v...
    rsullinger
    last modified by jyamada
  • Malwarebytes Cloud Endpoint Removal tool

    What's This? The Malwarebytes Cloud Endpoint Removal tool is a Windows command-line utility to bulk remove endpoints that have not been active for selected period of time.   Requirements The tool is a Windows com...
    lwei
    last modified by lwei
  • Malwarebytes Cloud Excel Addin - data export and reporting

    Download the latest Malwarebytes Excel Addin Installer Download sample PDF summary report Download sample HTML summary report   What's This? The Malwarebytes Cloud server collects a rich set of information f...
    lwei
    last modified by lwei
  • Manually update your database in Malwarebytes for Windows

    Malwarebytes for Windows automatically performs database updates and scheduled scans. You can also manually update to the latest database version for your protections. There are two different ways to manuall...
    jgolomb
    last modified by jgolomb
  • Add exclusions to Malwarebytes for Windows

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious.  The most common non-malicious items are Potentially Unwanted Programs (PUPs) and Potentia...
    dshull
    last modified by jgolomb
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team. Before y...
    respinoza
    last modified by jgolomb
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jgolomb
  • Uninstall and remove Malwarebytes from Windows devices

    The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer.  If you have activated Malwarebytes using a license key, this will be backed up so you will not nee...
    respinoza
    last modified by jgolomb
  • Download and run MB-Check

    MB_Check is a diagnostic tool developed to take a look at the install state of Malwarebytes 3. It collects information relevant to Malwarebytes 3 to aid our Support Agents in discovering what is going on with the soft...
    dshull
    last modified by jgolomb
  • Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by respinoza