• Endpoint Agent fails to register with the Malwarebytes cloud platform

    If the Malwarebytes Endpoint Agent is installed on Windows Server 2008, it may fail to register with the Malwarebytes cloud console.   When the Malwarebytes Endpoint Agent fails to register, the following error ...
    jross
    last modified by aprobert
  • Add employee to your Employee Home License

    To provide an employee with a Malwarebytes Employee Home License, you'll need to add them to your company's account in My Account.   To share an Employee Home License, your company must be a Malwarebytes Bu...
    jyamada
    last modified by jyamada
  • Upgrade the Malwarebytes Management Console

    To take advantage of new features and improvements, we recommend you upgrade to the latest version of the Malwarebytes Management Console.  Upgrading the Malwarebytes Management Console does not interfe...
    drossler
    last modified by jyamada
  • Install and activate Malwarebytes Anti-Malware for Business as an unmanaged client

    You can install Malwarebytes Anti-Malware for Business as a managed or unmanaged client solution.  An unmanaged client is a client that is not installed or managed from the Management Console, whil...
    drossler
    last modified by jyamada
  • Differences between Malwarebytes Breach Remediation and Malwarebytes Anti-Malware

    Malwarebytes Breach Remediation is a portable product, designed to allow business users to detect and remove malware from endpoints. It combines the power of Malwarebytes Anti-Malware and our cutting edge Ch...
    drossler
    last modified by jyamada
  • Find my premium license key

    To find your license key, log in to My Account or locate the confirmation email you received when you purchased your subscription.  If you did not purchase your license from the Malwarebytes store, requ...
    dshull
    last modified by jgolomb
  • Throttle email notifications for Malwarebytes Management Console

    In the Malwarebytes Management Console, you can configure email notification throttle settings directly from the console itself.   Change email notification throttle setting Open up the management console an...
    rsullinger
    last modified by jyamada
  • Activate Malwarebytes for Android Premium

    Windows Activation Mac Activation Android Activation   To activate the premium features in Malwarebytes for Android, you must have purchased a license key from the Malwarebytes store after July 31, 2017.&#...
    parche
    last modified by jgolomb
  • I got an error that Anti-Malware for Mac can't be opened because it wasn’t downloaded from the Mac App Store

    If you are receiving an error that Anti-Malware for Mac can't be opened because it was not downloaded from the Mac App Store (shown below), this is likely due to the security settings on your system.   To work...
    dshull
    last modified by jgolomb
  • Malwarebytes for Mac User Guide v3.4

    Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes fo...
    jyamada
    last modified by jyamada
  • Install Malwarebytes on Mac device

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    jyamada
    last modified by jyamada
  • Schedule a scan or update in Malwarebytes Anti-Malware for Business

    Open Malwarebytes Anti-Malware for Business. Click Settings > Scheduler Settings > Add. Select either a scheduled Scan or Update. Select a Frequency from the drop down menu. ...
    drossler
    last modified by jgolomb
  • Install managed clients with Malwarebytes Management Console

    With the Malwarebytes Management Console, you can install managed Malwarebytes for Business clients on your Windows endpoints.  Managed clients allow you to monitor, control, and facilitate Malwarebytes Anti-Malw...
    drossler
    last modified by jyamada
  • Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by respinoza
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uplo...
    respinoza
    last modified by respinoza
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by respinoza
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Be...
    respinoza
    last modified by respinoza
  • Unable to activate Real-Time Protection in Malwarebytes for Mac

    On macOS 10.13 (High Sierra) and later, Malwarebytes for Mac requires user approval to allow Real-Time Protection. Apple requires that you click Allow under your System Preferences in order to appr...
    jgolomb
    last modified by jgolomb
  • Report a problem with Malwarebytes for Android

    If you're experiencing an issue with Malwarebytes for Android, send an Issue Report using Malwarebytes for Android. By sending an Issue Report, a ticket will be created for you, and Malwarebytes Support...
    parche
    last modified by jgolomb
  • Change the license key in Malwarebytes for Mac

    If you purchased a new Malwarebytes subscription, you can change the license key you are using in Malwarebytes for Mac. Changing your license key allows you to continue protecting your computer without deactivating yo...
    jgolomb
    last modified by jgolomb