• Malwarebytes for iOS and VPN services

    The Web Protection feature in Malwarebytes for iOS relies on functionality provided by iOS called VPN on Demand.  For Web Protection to work properly, there are a few things keep in mind when using this feat...
    jyamada
    last modified by asmith
  • Upgrade to the latest version of Malwarebytes for Android

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instru...
    dshull
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Mac

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends you upgrade to the latest version of our products.  Upgrading Malwarebytes for Mac requires you to follow the same set ...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Android

    Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malware...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows.  Instructio...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Mac

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    fgil
    last modified by jyamada
  • Activate Malwarebytes for Android Premium

    Windows Activation Mac Activation Android Activation   To activate the premium features in Malwarebytes for Android, you must have purchased a license key from the Malwarebytes store after July 31, 2017. &...
    parche
    last modified by jyamada
  • Update managed or unmanaged Malwarebytes for Business clients

    We recommend updating your Malwarebytes Anti-Malware and Anti-Exploit clients to improve your endpoint's protection, add new features, or fix known issues.  If you've installed the Malwarebytes Management Co...
    drossler
    last modified by jyamada
  • Blue screen error: System thread exception not handled

    If K9 Web Protection and Malwarebytes for Windows Premium are both installed on the same computer, you may encounter a blue screen referencing the error:   SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)   ...
    dcollins
    last modified by jyamada
  • Malwarebytes for Windows antivirus exclusions list

    If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict.  Antivirus conflicts can impact...
    dshull
    last modified by asmith
  • Add exclusions to Malwarebytes for Windows

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious.  The most common non-malicious items are Potentially Unwanted Programs (PUPs) and Potentia...
    dshull
    last modified by jyamada
  • Create an installation package for Malwarebytes Endpoint Security

    The Malwarebytes Management Console can create an installation package to install managed clients on your endpoints.  An installation package is a set of files used to install an application.&...
    drossler
    last modified by asmith
  • Manually add an endpoint to Malwarebytes Cloud console

    To manually add an endpoint to the Malwarebytes Cloud console, download the Malwarebytes Endpoint Agent installation file and run the installation file on the endpoint.   Malwarebytes provides endpoint installer...
    drossler
    last modified by josaham
  • Enable or disable Malwarebytes Anti-Exploit for Business

    Malwarebytes Anti-Exploit prevents exploit kits from taking advantage of vulnerabilities in an application or system. If given the opportunity, exploits can expose your endpoints to malware.   To enable or ...
    drossler
    last modified by jyamada
  • Received a Real-Time Protection turned off notification

    Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats.  Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware t...
    dshull
    last modified by jyamada
  • Uninstall Malwarebytes for iOS

    To remove Malwarebytes for iOS from your device, refer to Apple's How to delete apps on your iPhone, iPad, and iPod touch article.  If you've purchased a Malwarebytes for iOS Premium subscription and no...
    jyamada
    last modified by jyamada
  • Malwarebytes for iOS compatibility with iPad and iPod Touch devices

    Malwarebytes for iOS v1.0 is primarily designed for iPhone devices.  Some Malwarebytes for iOS functionality works on iPad and iPod Touch devices, but the app is optimized for iPhones.   When using Mal...
    jyamada
    last modified by jyamada
  • Malwarebytes for iOS didn't detect a scam phone call

    Scammers use several tactics to avoid being identified, from changing phone numbers to spoofing caller ID information. To protect you from potential scammers, we regularly update our list of known scamm...
    jyamada
    last modified by jyamada
  • Turn iOS Call Protection on

    Call Protection is a Premium feature that warns you if a suspected scammer is attempting to contact you on your iOS device.  Call Protection uses your phone number and contacts to ensure calls from known num...
    asmith
    last modified by jyamada
  • Customize Call Protection in Malwarebytes for iOS

    To block potential scam calls, verify your phone number, and give Malwarebytes for iOS access to your contacts, go to the Dashboard and tap Customize protection.  Verifying your phone number and giving Malwa...
    asmith
    last modified by jyamada