• Deactivate Malwarebytes for Android as a device administrator

    Device administrator is an Android feature that grants Malwarebytes for Android privileges at the operating system level.  We only recommend deactivating Malwarebytes for Android as a device administrat...
    parche
    last modified by jyamada
  • Malwarebytes cloud platform update - July 19, 2018

    Malwarebytes updated our cloud platform on July 19, 2018 at 8:00PM EST / 5:00PM PST.  As a customer of this platform, we want to take a moment to familiarize you with the changes that were deployed.   New Fe...
    jyamada
    last modified by jyamada
  • Move the Malwarebytes Management Console to another server

    If you need to replace the server running or want to move Malwarebytes Management Console to a new server, you can migrate the Malwarebytes Management Console.  Migrating the Malwarebytes Management Console ...
    drossler
    last modified by rsullinger
  • Malwarebytes Cleanup Utility for business environments

    The Malwarebytes Support Tool Cleanup Utility removes Malwarebytes products, including their files, settings, and license information.  To remove Malwarebytes business software from a Windows endpoint, download t...
    asmith
    last modified by rsullinger
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jyamada
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, our Support team may request diagnostic logs to help troubleshoot the issue.  To collect Endpoint Agent diagnostic logs from a ...
    rsullinger
    last modified by rsullinger
  • Unable to run Malwarebytes Breach Remediation or Forensic Timeliner

    If you are unable to run Malwarebytes Breach Remediation or Forensic Timeliner on an endpoint, there may be an issue with the security certificates on the endpoint.   The following error messages will be display...
    jyamada
    last modified by rsullinger
  • Malwarebytes cloud platform does not show Endpoint Agent

    If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes cloud platform, it may be due to endpoint having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs ...
    vbariteau
    last modified by jyamada
  • Backup or restore the Malwarebytes Management Console database

    To backup or restore the Malwarebytes Management Console's program and configuration files, use the Data Backup and Restoration tool.  We recommend backing up the Malwarebytes Management Console before you M...
    drossler
    last modified by rsullinger
  • Exclude Malwarebytes and Trend Micro OfficeScan XG

    We've identified incidents where Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Security and the Malwarebytes cloud platform.  In some incidents, Trend Micro OfficeScan XG blocks install...
    rsullinger
    last modified by rsullinger
  • Malwarebytes for Android User Guide v3.3

    Malwarebytes for Android is our first Android application to include both free and Premium features.  Our Android application replaces its predecessor, Malwarebytes Anti-Malware Mobile, and includes scanning, upd...
    parche
    last modified by jyamada
  • Malwarebytes for Mac User Guide v3.3

    Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes fo...
    jyamada
    last modified by jyamada
  • Malwarebytes for Windows User Guide v3.4

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows.  The guide also has information regarding Malwarebytes for Win...
    jyamada
    last modified by jyamada
  • Change my email address in My Account

    The My Account portal uses your email to track all of the information connected with your subscription. If you have changed your email address, you will need to update that information in My Account.    Log...
    dshull
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Edit the My Account payment method

    If you purchased or renewed a subscription directly through Malwarebytes, you can log in to My Account to update your payment method.     Log in to My Account. Click Payment tab. ...
    dshull
    last modified by jyamada
  • Manage subscriptions in My Account

    To view and manage your Malwarebytes subscriptions:    Log in to My Account, then click the Subscriptions tab.   Download button: clicking this button downloads setup files for the Malwarebytes produ...
    dshull
    last modified by jyamada
  • View my past purchases/order history

    Log in to My Account. Click on Orders tab. Here you can view your past orders.  Clicking on any of the headings with up/down arrows allows you to sort the rows by ascending or descending order. ...
    dshull
    last modified by jyamada
  • Forgot my Malwarebytes My Account password

    If you have forgotten your password to My Account, you can request a password reset.   Go to my.malwarebytes.com. Click on the Forgot password link. Enter your email address an click Submit. Chec...
    dshull
    last modified by jyamada
  • Opt in or out of receiving Malwarebytes emails

    Malwarebytes sends out emails on product updates and announcements, newsletters, promotions, account messages, and upcoming events.  You can opt in or out of receiving these emails, by updating your My Account se...
    dshull
    last modified by jyamada