• Registry keys commonly hit by GPO PUM False Positive

    Here is a list of registry keys commonly hit by the GPO PUM false positive during a scan. By entering the below into Malwarebytes Anti-Malware Ignore List or in the Exclusions section of the Cloud platform&#...
    jross
    last modified by jross
  • Malwarebytes cloud platform update – December 18, 2017

    Malwarebytes is scheduled to update our cloud platform on December 18, 2017 at 8:00pm EST/5:00pm PST. As a customer of this platform, we want to take a moment to familiarize you with the changes that are about to beco...
    rsullinger
    last modified by jkeiderling
  • Malwarebytes Administrator Guide

    The Malwarebytes cloud platform is comprised of several components that enhance the security of your network, your endpoints, and your users, without the need of a local server.  The purpose of this guide is to h...
    jyamada
    last modified by asmith
  • Find my Premium license key

    If you purchased your Premium license key from Malwarebytes, the instructions in this document can help you find your Premium license key, confirmation email, and invoice.   Instructions Malwarebytes uses th...
    dshull
    last modified by asmith
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help troubleshoot the issue.  To collect Malwarebytes Endpoint Agent diagno...
    rsullinger
    last modified by jyamada
  • Top 5 Business KB Articles

    Where can I download my business products? How do I migrate my Malwarebytes Management Console installation? Malwarebytes Cloud Platform Minimum Specifications How to use the Malwarebytes Clean Uninstall tool How...
    jyamada
    last modified by jyamada
  • Malwarebytes Endpoint Security .ZIP File Contents

    This document goes over the contents and installation files contained within the Malwarebytes Endpoint Security .zip file. Please consult the Administrator guides for more information about a specific Malwarebytes End...
    drossler
    last modified by drossler
  • How to export data from the Malwarebytes SQL database

    There is a command utility, BCP that is installed along with SQL Management Studio. It copies data out of an instance of SQL Server.   Here is some info on the utility: https://msdn.microsoft.com/en-us/library/ms...
    vbariteau
    last modified by vbariteau
  • "Partner transaction manager" error in Malwarebytes Management Console

    In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HR...
    asmith
    last modified by asmith
  • Deactivate Malwarebytes for Windows Premium

    Your Malwarebytes subscription allows you to activate a limited number of devices.  If you plan to format, repair, or replace a computer that has Malwarebytes for Windows Premium installed, yo...
    dshull
    last modified by jyamada
  • View subscriptions in My Account

    In your My Account profile, click the Subscriptions tab to view a summary of your Malwarebytes purchases.  The Subscriptions tab displays your license keys and allows you to download the products purcha...
    dshull
    last modified by jyamada
  • Automatic updates and scans do not run in Malwarebytes for Windows Premium

    By default, Malwarebytes for Windows Premium automatically performs database updates and scheduled scans.  When your computer is off, asleep, or locked, Malwarebytes for Windows Premium cannot scan your computer ...
    asmith
    last modified by asmith
  • Supported browsers for support.malwarebytes.com

    For optimal site experience, Malwarebytes recommends using the latest version of these browsers: Chrome Firefox Safari
    jyamada
    last modified by jyamada
  • Set up My Account

    My Account, also referred to as your Malwarebytes account, is a tool customers can use to view and manage their Malwarebytes purchases.  The first time you purchase a Malwarebytes license, an invitation email wit...
    dshull
    last modified by asmith
  • Malwarebytes for Windows Real-Time Protection turns off

    Real-Time Protection consists of four components: Web, Exploit, Malware, and Ransomware protection.  When any of these Real-Time Protection components are turned off, Malwarebytes for Windows Premium displays a R...
    dshull
    last modified by asmith
  • Backup or restore the Malwarebytes Management Console database

    The Data Backup and Restoration tool has the ability to backup the Malwarebytes Management Console's program and configuration files or restore existing backups.  Backup or restore your Malwarebytes Management Co...
    drossler
    last modified by asmith
  • Malwarebytes for Windows User Guide v3.3

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows.  The guide also has information regarding Malwarebytes for Win...
    jyamada
    last modified by asmith
  • Install Malwarebytes for Android

    Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malwarebytes for Android is available from the Google Play Store.  See the i...
    dshull
    last modified by jyamada
  • Activate Malwarebytes for Android Premium

    If you purchased a Premium subscription using your Google Play account, Google Play automatically activates Malwarebytes for Android Premium for you.  To activate a Premium subscription that was purchased from th...
    parche
    last modified by jyamada
  • Malwarebytes cloud platform update - November 15, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Create...
    jyamada
    last modified by rsullinger