• "Website Blocked" notifications for 255.255.255.255

    If you have recently experienced website blocked notifications for IP address 255.255.255, the issue is corrected as of November 20, 2017 with a new database update.   The Update package version is 1.0...
    fgil
    last modified by jyamada
  • Received a website blocked notification

    A website blocked notification appears when malicious website (web) protection detects a website, URL, or IP address that is suspicious or known to contain malware.  Web protection is a feature ava...
    dshull
    last modified by asmith
  • Activate Malwarebytes for Windows Premium

    Customers must activate Malwarebytes for Windows Premium to use Premium features such as Real-Time Protection.  Have your Premium license key ready and follow the instructions in this article to activate Malwareb...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Install the latest version of Malwarebytes for Windows using the instructions in this article.   Instructions Download the latest version of Malwarebytes for Windows. Locate the downloaded file,&#...
    dshull
    last modified by jyamada
  • Add Web Exclusions for Malwarebytes Anti-Malware Premium

    Malwarebytes Anti-Malware Premium v2.x blocks malicious websites, IP addresses, and processes that attempt to pass through your Internet connection.  If Malwarebytes Anti-Malware Premium blocks a w...
    dshull
    last modified by jyamada
  • Malwarebytes for Windows "Upgrade Available" notification

    When Malwarebytes for Windows detects a new version is available, an Upgrade Available notification appears on your screen.  Malwarebytes for Windows needs your permission to install program upgrad...
    dcollins
    last modified by asmith
  • Malwarebytes Administrator Guide v1.0

    The Malwarebytes platform is comprised of several components that enhance the security of your network, your endpoints, and your users. The purpose of this guide is to help you use the Malwarebytes platform. Please no...
    jyamada
    last modified by asmith
  • Malwarebytes for Windows context menu does not work

    When you right-click a file or folder, the right-click pop-up menu, also known as the context menu, does not display Scan with Malwarebytes or Scan with Malwarebytes does not work.   Environment Malware...
    asmith
    last modified by jyamada
  • Reports do not appear in Malwarebytes Management Console

    If your Malwarebytes Management Console is unable to display or preview Reports, you may see one of the following error messages: Error 1: Server Error in '/active' Application. The file '/active/reports/Summary...
    drossler
    last modified by drossler
  • "Partner transaction manager" error in Malwarebytes Management Console

    In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HR...
    asmith
    last modified by jyamada
  • Malwarebytes for Windows notifications

    Malwarebytes for Windows displays notifications about events such as scans, Real Time Protection, and updates.  This article provides instructions on how to configure the Malwarebytes for Windows notification set...
    dshull
    last modified by jyamada
  • Malwarebytes cloud platform update - November 15, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Create...
    jyamada
    last modified by jkeiderling
  • Malwarebytes for Windows blocks System Restore

    If you run System Restore on a computer with Malwarebytes for Windows installed, you may encounter the following error message.     To resolve this conflict, disable the Malwarebytes for Windows self-prot...
    asmith
    last modified by asmith
  • Firewall prerequisites to deploy clients via Group Policy

    Before you can deploy clients from the Malwarebytes Management Console or Malwarebytes cloud platform, you must configure your Group Policy's (GPO) firewall.   Here is a list of firewall prerequisites: Ope...
    rsullinger
    last modified by jyamada
  • Start Android in Safe mode

    Safe mode is a startup method that allows you to troubleshoot issues with your Android device.  Use the instructions in this article to start your device in Safe mode.   InstructionsFor stock Android de...
    asmith
    last modified by asmith
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help  troubleshoot the issue.  To collect Malwarebytes Endpoint Agent ...
    rsullinger
    last modified by jyamada
  • Uninstall Malwarebytes for Mac

    The instructions in this article guide you through uninstalling Malwarebytes for Mac and removing the application from your computer.   Instructions The instructions differ depending on the version of Malwarebyte...
    parche
    last modified by jyamada
  • Have I been scammed and how to identify the scammer

    There are many ways that scammers can initiate a scam. This includes "cold calls," when a third party initiates a phone call with you with no prior communication (for example, you receive a phone call from "Microsoft,...
    parche
    last modified by jyamada
  • Create an installation package for Malwarebytes Endpoint Security

    To create setup files for Malwarebytes Endpoint Security, use the Malwarebytes Management Console (MBMC) to create an installation package.   You create an installation package for the following reasons: To use...
    drossler
    last modified by jyamada
  • Malwarebytes AdwCleaner v7.0 download and features

    Malwarebytes AdwCleaner is designed to scan and remove advertising software, also known as adware.  Adware is often bundled with other software, which can cause you to accidentally install Potentially Unwant...
    dshull
    last modified by asmith