• Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, our Support team may request diagnostic logs to help troubleshoot the issue.  To collect Endpoint Agent diagnostic logs from a ...
    rsullinger
    last modified by jyamada
  • Scan with Malwarebytes Techbench USB (Legacy)

    Malwarebytes Techbench USB (Legacy) is now End of Life (EOL).  To read our End of Life announcement and frequently asked questions, refer to our announcement, Malwarebytes Techbench USB (Legac...
    drossler
    last modified by jyamada
  • Reactivate the Malwarebytes Techbench USB (Legacy)

    Malwarebytes Techbench USB (Legacy) is now End of Life (EOL).  To read our End of Life announcement and frequently asked questions, refer to our announcement, Malwarebytes Techbench USB (Legacy) En...
    drossler
    last modified by jyamada
  • View the Malwarebytes Techbench USB (Legacy) scan logs

    Malwarebytes Techbench USB (Legacy) is now End of Life (EOL).  To read our End of Life announcement and frequently asked questions, refer to our announcement,  Malwarebytes Techbench USB ...
    drossler
    last modified by jyamada
  • Unable to remove malware with the Techbench USB (Legacy)

    Malwarebytes Techbench USB (Legacy) is now End of Life (EOL).  To read our End of Life announcement and frequently asked questions, refer to our announcement, Malwarebytes Techbench USB (Legac...
    drossler
    last modified by jyamada
  • Malwarebytes cloud platform update - February 8, 2018

    Malwarebytes is scheduled to update our cloud platform on February 8, 2018 at 8:00PM EST / 5:00PM PST.  As a customer of this platform, we want to take a moment to familiarize you with the changes that are about ...
    asmith
    last modified by jyamada
  • Malwarebytes Cleanup Utility for business environments

    The Malwarebytes Cleanup Utility removes Malwarebytes products, including their files, settings, and license information.  To remove Malwarebytes business software from a Windows endpoint, download the Cleanup Ut...
    asmith
    last modified by jyamada
  • ANNOUNCEMENT: Maintenance Window

    We want to make you aware that on Tuesday, February 13, 2018, starting at 1am Pacific / 9am GMT, there will be a scheduled maintenance window.  We will be using this time to make improvements to the Malwarebytes ...
    jyamada
    last modified by jyamada
  • Leftover Malwarebytes file in StagedExtensions folder

    On macOS 10.13 High Sierra, you may notice a file located at the following file path:   /Library/StagedExtensions/com.malwarebytes.mbam.rtprotection.kext   The file above is not removed from your macOS aft...
    asmith
    last modified by jyamada
  • Exclude Malwarebytes and Trend Micro OfficeScan XG

    We've identified incidents where Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Security and the Malwarebytes cloud platform.  In some incidents, Trend Micro OfficeScan XG blocks install...
    rsullinger
    last modified by jyamada
  • Add exclusions to the Malwarebytes cloud console

    You can exclude applications, files, registry keys, and IP addresses in the Malwarebytes cloud console.  Exclusions help prevent your Malwarebytes software from detecting and quarantining trusted i...
    drossler
    last modified by jyamada
  • Activate Malwarebytes for Windows Premium

    To use features such as Real-Time Protection, must activate Malwarebytes for Windows Premium.  Have your premium license key ready and follow the instructions in this article to activate Malwarebytes for Win...
    dshull
    last modified by jyamada
  • Add exclusions to the Malwarebytes Management Console

    Your Malwarebytes software may block an item you trust, such as an application, registry key, IP address, or file.  If you do not want Malwarebytes to block an item, you can add the item to your exclusions. ...
    drossler
    last modified by jyamada
  • Install Malwarebytes for Mac

    To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use this article to guide you through the Malwarebytes for Mac installation pr...
    fgil
    last modified by jyamada
  • Upgrade to the latest version of the Malwarebytes Management Console

    To take advantage of new features and improvements, we recommend upgrading to the latest version of the Malwarebytes Management Console.  Upgrading the Malwarebytes Management Console does not interfere with...
    drossler
    last modified by jyamada
  • What are the prerequisites for deploying a client from the Management Console?

    The following prerequisites must be met for all Managed Clients (Endpoints) using the Malwarebytes Management Console: .NET Framework 3.5 Windows Installer 4.0 or higher File and Printer sharing enabled NetBIOS ...
    drossler
    last modified by asmith
  • Group Policy registry keys detected as Potentially Unwanted Modifications

    After a threat scan, your Malwarebytes for Business software detects Group Policy registry keys as Potentially Unwanted Modifications (PUMs).   Cause If you have a Group Policy enforced on your net...
    jross
    last modified by jyamada
  • Cancel or refund my Malwarebytes Premium subscription

    Malwarebytes uses two vendors to process payments: cleverbridge and Avangate.  If you wish to cancel your Malwarebytes Premium subscription, stop automatic renewal, or request a refund, contact the vendor th...
    parche
    last modified by jyamada
  • Home Products Release History

    To see a list of all Malwarebytes Home products and their versions and updates, refer to the Release History page.   Additional information Upgrade to the latest version of Malwarebytes for Windows Upgrade ...
    asmith
    last modified by asmith
  • Change the license key in Malwarebytes for Windows

    If you purchased a new Malwarebytes subscription, you can change the license key you are using in Malwarebytes for Windows.  Changing your license key allows you to continue protecting your computer without deact...
    parche
    last modified by asmith