• Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by vbarytskyy
  • Top Business KB Articles

    Protect your network from Emotet Trojan Upgrade to the latest version of the Malwarebytes Management Console Install and activate Malwarebytes Anti-Malware for Business as unmanaged clients Malwarebytes Cloud Co...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform update - August 2018

    New Features Malwarebytes cloud platform now supports role-based access control (RBAC). We’ve made RBAC extremely easy, enabling administrators to rapidly protect console access and data with the appropriate ro...
    rsullinger
    last modified by jkeiderling
  • Install Malwarebytes for Mac

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    fgil
    last modified by fgil
  • Install Malwarebytes for Android

    Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malware...
    dshull
    last modified by fgil
  • Malwarebytes Anti-Malware for Business, End of Life FAQs

    When will Malwarebytes Anti-Malware for Business reach End of Life (EOL)? Malwarebytes Anti-Malware for Business will reach End of Life (EOL) on August 28, 2018.   What will happen to the remainder of my subscrip...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Malware for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Malware for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Malwarebytes Anti-Exploit for Business, End of Life FAQs

    When will Malwarebytes Anti-Exploit for Business reach End of Life (EOL)? Malwarebytes Anti-Exploit for Business will reach End of Life (EOL) on August 28, 2018.   What will happen to the remainder of my subscrip...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Exploit for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Exploit for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Windows script to display Malwarebytes Endpoint Agent service status 

    To verify a Malwarebytes Endpoint is running, you can download and run the ServiceStatus.cmd script on the endpoint.   Download the attached script ServiceStatus.cmd.txt.zip to the endpoint computer. Ext...
    aprobert
    last modified by jyamada
  • Activate Malwarebytes for Mac Premium

    Windows Activation Mac Activation Android Activation   Activating Malwarebytes for Mac enables Premium features such as Real-Time Protection.  To activate Malwarebytes for Mac Premium, have your Prem...
    fgil
    last modified by jyamada
  • Schedule a scan in Malwarebytes for Mac

    To create a scheduled scan in Malwarebytes for Mac, you must have purchased a Premium subscription and activated the subscription in the application.   Open Malwarebytes for Mac. Click Settings in the right p...
    jyamada
    last modified by jyamada
  • Endpoint agent service not starting

    Issue:  Occasionally the Malwarebytes endpoint agent service may not start when the computer is booted up. We are currently working on a fix for this. As a temporary workaround until a permanent fix is released,...
    rsullinger
    last modified by rsullinger
  • Farbar Recovery Scan Tool download and instructions

    The Farbar Recovery Scan Tool (FRST) is a free Windows utility designed to create troubleshooting logs for your computer.  These logs help our Support team to identify and resolve issues with your computer.&...
    dshull
    last modified by jyamada
  • Prepare an image in VMWare Horizon

    Issue  VMWare Horizon does not support sysprep. Because of this, we agree with using VMWare’s recommendation and avoid using it for consistent cloning results. Please use these steps below to make sure the...
    rsullinger
    last modified by jyamada
  • View website or exploit blocked report in Malwarebytes for Windows

    When Malwarebytes for Windows blocks a website or exploit on your computer, the event is logged and a report created.     To quickly see if Malwarebytes blocked a website or exploit, click on the notif...
    mnaggar
    last modified by jyamada
  • Malwarebytes Anti-Exploit Known Issues

    Last updated: July 6, 2018   Malwarebytes 3.0 (MB3) -- Known Issues in Anti-Exploit Module:   Google Chrome Browser Version: 67.0.3396.99 and above: When Chrome closes/terminates unexpectedly, use...
    drossler
    last modified by rsullinger
  • Support for older versions of Windows operating systems

    Malwarebytes is committed to continue support for Windows XP, for as long as Microsoft allows us to.  In fact, we're one of the few providers still willing to do so.  This stand means that we'll continue off...
    jyamada
    last modified by orubio
  • Symantec Endpoint Protection Conflict

    Issue  Computers running Symantec Endpoint Protection (SEP) alongside Malwarebytes Endpoint Protection may experience sluggish performance. These problems can range from slower boot times to generally slow PC pe...
    rsullinger
    last modified by rsullinger
  • Malwarebytes Cleanup Utility for business environments

    The Malwarebytes Support Tool Cleanup Utility removes Malwarebytes products, including their files, settings, and license information.  To remove Malwarebytes business software from a Windows endpoint, download t...
    asmith
    last modified by rsullinger