Consumer: Anti-Malware 2.x Support

How do I renew using Paypal?

Note: Customers generally not renew early or combine subscriptions

If you have set up a Paypal billing agreement, then you are set up for automatic renewal. Automatic renewal happens on the anniversary of your original purchase. The renewal may take about 24 hours to process and communicate with the program. During this period, the program may show that the subscription is expired.You will stay protected for this period, and if after 24 hours, your program is still showing as expired, please contact us.

If you have used Paypal to purchase previously, but have not set up a Paypal billing agreement, then you will need to authorize your Paypal payment. You will receive an email with a link that allows you to do this.

You may receive the email before your renewal date. In this case, you will be able to approve the payment, but the payment will not process until the date of renewal.

After 24 hours, open the program and click on the “My Account” button in the top right hand corner of the application. Review the information and If it looks correct, then you should be good to go.

If you have additional questions or need assistance with this particular scenario, please contact support.

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