• "Background service is offline" message in Malwarebytes for Mac

    When you open Malwarebytes for Mac, you may encounter the error message Background service is offline, as seen in the picture here.     Use the solutions suggested below to resolve the error mes...
    parche
    last modified by asmith
  • Malwarebytes for Android User Guide v3.1

    Malwarebytes for Android is our latest mobile version of our software that now includes active protection. We have added premium features to the App that give more protection than the previous version of our mobile ap...
    parche
    last modified by asmith
  • Malwarebytes for Windows User Guide v3.3

    Malwarebytes 3 is an "AV replacement." It is not an AV. It does not incorporate the same old engine for file-infectors and other malware that you find in a typical AV or Internet security suite, the large and ineffici...
    jyamada
    last modified by jyamada
  • Malwarebytes for Mac User Guide v3.1.1

    Malwarebytes for Mac detects and removes malware in real time with advanced anti-malware technology. Catches dangerous threats automatically, so you’re protected without having to even think about it.
    jyamada
    last modified by asmith
  • Install Malwarebytes for Mac

    Use this article to install the latest version of Malwarebytes for Mac.  The instructions below take you through the Malwarebytes for Mac setup process step-by-step with pictures.   InstructionsDownload...
    fgil
    last modified by asmith
  • Upgrade to the latest version of Malwarebytes for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade:  Go to the Products page...
    dshull
    last modified by jyamada
  • Configure Malwarebytes Management Console to remove PUPs or PUMs automatically

    By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management...
    asmith
    last modified by jyamada
  • Malwarebytes for Android FAQs

    Premium TrialWhat happens when my Malwarebytes for Android Premium Trial expires? You can use Malwarebytes for Android for free, but the free version only offers an on-demand anti-malware scanner. Other features, such...
    asmith
    last modified by asmith
  • Junkware Removal Tool to be discontinued

    Malwarebytes has chosen to discontinue Junkware Removal Tool (JRT) by announcing the end of maintenance as of October 26, 2017.   While this is not an easy decision to make, we have determined that focusin...
    jyamada
    last modified by jyamada
  • Request a refund for Malwarebytes for Android Premium

    You can request a refund for Malwarebytes for Android Premium within 30-days of purchase date.  To request a refund, follow the instructions in the article  Report a problem with Malwarebytes for Androi...
    parche
    last modified by jyamada
  • Malwarebytes cloud platform update - September 18, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on September 18, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made. ...
    rsullinger
    last modified by jyamada
  • Malwarebytes cloud platform update - October 23, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on October 23, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.  ...
    jyamada
    last modified by jyamada
  • Verify Malwarebytes for Mac hasn't been tampered

    We do not publish checksums of Malwarebytes for Mac on our website, for a couple reasons. First, checksums are a poor method of verifying the integrity of an app. If you suppose that a hacker has replaced the app on a...
    parche
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Android

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade: Using your mobile device, go ...
    dshull
    last modified by jyamada
  • Enable SMS Protection in Malwarebytes for Android 3.1

    This article provides instructions on how to enable SMS protection in Malwarebytes for Android.   Tap the Menu button at the top left corner of the Dashboard screen. Tap Settings from the menu. On the Setti...
    fgil
    last modified by jyamada
  • How do I backup and restore my Malwarebytes Management Console database?

    To backup or restore your Malwarebytes Management Console (MBMC) database:   Server 2008 Log on to your Management Server Click Start > All Programs > Malwarebytes Management ...
    drossler
    last modified by rsullinger
  • Understanding the Malwarebytes endpoint agents

    Malwarebytes protection is delivered to you as an install-able agent. Each agent serves a different purpose, and must be configured to provide proper functionality.   Available agents include:   Incident R...
    rsullinger
    last modified by rsullinger
  • Malwarebytes endpoint agent exclusions

    For the cloud platform, there are some recommended exclusions to put in place if you are using other protection software. These can range from network firewalls to anti-virus software. To ensure our product ...
    drossler
    last modified by vbariteau
  • How to export data from the Malwarebytes SQL database

    There is a command utility, BCP that is installed along with SQL Management Studio. It copies data out of an instance of SQL Server.   Here is some info on the utility: https://msdn.microsoft.com/en-us/library/ms...
    vbariteau
    last modified by rsullinger
  • Upgrade to the latest version of Malwarebytes Breach Remediation for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version of Malwarebytes Breach Remediation for Mac, follow the instructions below....
    drossler
    last modified by jyamada