• Upgrade to the latest version of the Malwarebytes Management Console

    To take advantage of new features and improvements, we recommend upgrading to the latest version of the Malwarebytes Management Console.  Upgrading the Malwarebytes Management Console does not interfere with...
    drossler
    last modified by rsullinger
  • How to collect Managed Client Logs

    Sometimes the support agent will request Managed Client logs to look into the issue further. You can collect all of a Managed Client's local logs at once using the Collect Client Log tool. This tool col...
    drossler
    last modified by rsullinger
  • How do I collect the Management Server Logs?

    Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below.    Windows Server 2008:  Go to Start > Al...
    jross
    last modified by rsullinger
  • Activate Malwarebytes for Windows Premium

    Windows Activation Mac Activation Android Activation   To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes fo...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows.  Instructio...
    dshull
    last modified by jyamada
  • How to add change the database owner for the Management Console

    Issue:  If you are attempting to Upgrade to the latest version of the Malwarebytes Management Console , you may run into an issue where the upgrade cannot proceed. This is due to not using the original ...
    vbariteau
    last modified by rsullinger
  • Protect your network from Emotet Trojan

    Emotet is a banking Trojan that can steal data by eavesdropping on your network traffic.  Its goal is to steal user credentials.  Emotet is commonly spread by email, both using infected attachments as well a...
    asmith
    last modified by jyamada
  • DNS issue with Active Directory - unable to resolve hostnames

    Malwarebytes Endpoint Protection version 3.4.5.xxxx blocks DNS communications on an Active Directory server where   a DNS server is present.  Symptoms include the inability to resolve any hostnames to IPs. &...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform does not show Endpoint Agent

    If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes cloud platform, it may be due to endpoint having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs ...
    vbariteau
    last modified by jyamada
  • System Integrity Protection with Anti-Malware for Mac

    Mac OS X 10.11, aka El Capitan, includes a feature called System Integrity Protection (SIP), which prevents modifications from being made to some key locations in the system. This is very powerful protection against m...
    dshull
    last modified by jyamada
  • Deactivate Malwarebytes for Android as a device administrator

    Device administrator is an Android feature that grants Malwarebytes for Android privileges at the operating system level.  We only recommend deactivating Malwarebytes for Android as a device administrat...
    parche
    last modified by jyamada
  • Malwarebytes cloud platform update - July 19, 2018

    Malwarebytes updated our cloud platform on July 19, 2018 at 8:00PM EST / 5:00PM PST.  As a customer of this platform, we want to take a moment to familiarize you with the changes that were deployed.   New Fe...
    jyamada
    last modified by jyamada
  • Move the Malwarebytes Management Console to another server

    If you need to replace the server running or want to move Malwarebytes Management Console to a new server, you can migrate the Malwarebytes Management Console.  Migrating the Malwarebytes Management Console ...
    drossler
    last modified by rsullinger
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jyamada
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, our Support team may request diagnostic logs to help troubleshoot the issue.  To collect Endpoint Agent diagnostic logs from a ...
    rsullinger
    last modified by rsullinger
  • Unable to run Malwarebytes Breach Remediation or Forensic Timeliner

    If you are unable to run Malwarebytes Breach Remediation or Forensic Timeliner on an endpoint, there may be an issue with the security certificates on the endpoint.   The following error messages will be display...
    jyamada
    last modified by rsullinger
  • Backup or restore the Malwarebytes Management Console database

    To backup or restore the Malwarebytes Management Console's program and configuration files, use the Data Backup and Restoration tool.  We recommend backing up the Malwarebytes Management Console before you M...
    drossler
    last modified by rsullinger
  • Exclude Malwarebytes and Trend Micro OfficeScan XG

    We've identified incidents where Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Security and the Malwarebytes cloud platform.  In some incidents, Trend Micro OfficeScan XG blocks install...
    rsullinger
    last modified by rsullinger
  • Malwarebytes for Android User Guide v3.3

    Malwarebytes for Android is our first Android application to include both free and Premium features.  Our Android application replaces its predecessor, Malwarebytes Anti-Malware Mobile, and includes scanning, upd...
    parche
    last modified by jyamada
  • Malwarebytes for Mac User Guide v3.3

    Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes fo...
    jyamada
    last modified by jyamada