• Malwarebytes cloud platform does not show Endpoint Agent

    If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes cloud platform, it may be due to endpoint having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs ...
    vbariteau
    last modified by jyamada
  • Malwarebytes client services fail to start on Windows machines

    Malwarebytes client services are not starting properly on some underpowered Windows 10 machines.  The services also fail to restart or freeze, particularly when the user logs into Windows.   Environment...
    asmith
    last modified by jyamada
  • Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, our Support team may request diagnostic logs to help troubleshoot the issue.  To collect Endpoint Agent diagnostic logs from a ...
    rsullinger
    last modified by jyamada
  • Install Malwarebytes Anti-Malware for Mac

    Malwarebytes Anti-Malware for Mac is our first malware removal application designed for OS X 10.9.    If you are running macOS 10.10 or newer, we recommend you  Install Malwarebytes for ...
    dshull
    last modified by jyamada
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jyamada
  • Malwarebytes cloud platform update - June 14, 2018

      New Product Announcement: Malwarebytes Endpoint Protection and Response  Endpoint Protection and Response is our new easy-to-use solution that allows you to extend your existing Malwarebytes Endpoint Prot...
    jyamada
    last modified by jkeiderling
  • Turn on Malwarebytes for iOS features

    You can turn on the features in Malwarebytes for iOS from the Malwarebytes app or your device's Settings app.  Each section of this article explains how to turn on the following Malwarebytes for iOS features...
    jyamada
    last modified by jyamada
  • Load a web page blocked in Safari on iOS

    When Malwarebytes blocks a malicious page in the Safari browser on iOS devices - iPhone, iPad and iPod Touch - you'll be taken to a nondescript block page similar to the one below.  You'll see the error: "Th...
    jyamada
    last modified by jyamada
  • Protect your network from Emotet Trojan

    Emotet is a banking Trojan that can steal data by eavesdropping on your network traffic.  Its goal is to steal user credentials.  Emotet is commonly spread by email, both using infected attachments as well a...
    asmith
    last modified by rmatteo
  • Activate Malwarebytes for Windows Premium

    Windows Activation Mac Activation Android Activation   To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes fo...
    dshull
    last modified by jyamada
  • Malwarebytes Administrator Guide

    The Malwarebytes cloud platform is comprised of several components that enhance the security of your network, your endpoints, and your users, without the need of a local server.  The purpose of this guide is to h...
    jyamada
    last modified by jyamada
  • Get Started with Malwarebytes Endpoint Security

    Thank you for choosing Malwarebytes to protect your company.  Malwarebytes Endpoint Security is comprised of several clients designed to enhance the security of your network, your computers, and you users.  ...
    drossler
    last modified by jyamada
  • Malwarebytes for Windows antivirus exclusions list

    If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict.  Antivirus conflicts can impact...
    dshull
    last modified by jyamada
  • Add exclusions to Malwarebytes for Windows

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious.  The most common non-malicious items are Potentially Unwanted Programs (PUPs) and Potentia...
    dshull
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Malwarebytes Support Holidays

    Malwarebytes support will have reduced staffing on the following holidays.   Memorial Day, May 28, 2018 Independence Day, July 4, 2018 Labor Day, September 3, 2018 Thanksgiving, November 22 & 23, 2018 Ch...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform update - May 29, 2018

      The Malwarebytes cloud console is scheduled to apply back-end optimizations on May 29, 2018 at 11:00pm EST / 8:00PM PST.  We anticipate approximately 30 minutes of console downtime to complete this update...
    jyamada
    last modified by jyamada
  • Client information and Active Directory Organizational Unit not in sync

    If you have imported your Active Directory (AD) Organizational Unit (OU) tree using the Malwarebytes Management Console, you may find your client information is inaccurate.  When the Management Console displays i...
    vbariteau
    last modified by josaham
  • Malwarebytes Support Tool User Guide

    The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist the troubleshooting of issues with Malwarebytes for Windows and other Malwarebytes software.   Malware...
    jyamada
    last modified by jyamada