• Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by jyamada
  • Malwarebytes for Android FAQs

    Premium TrialWhat happens when my Malwarebytes for Android Premium Trial expires? You can use Malwarebytes for Android for free, but the free version only offers an on-demand anti-malware scanner. Other features, such...
    asmith
    last modified by jyamada
  • Security of Text Message Filtering in Malwarebytes for iOS

    The Text Message Filtering functionality in Malwarebytes for iOS involves sending some messages to a server controlled by Malwarebytes. This process is done in accordance with the requirements set by Apple for Text Me...
    asmith
    last modified by asmith
  • Adjust notification settings in Malwarebytes for Windows

    Malwarebytes for Windows displays pop-up notifications to keep you informed of scans, upgrades, Real-Time Protection events, and threats on your computer.  To adjust your notification settings in Malwarebyte...
    dshull
    last modified by jyamada
  • Setup has detected that Setup is currently running issue

    When attempting to install or upgrade Malwarebytes for Windows, you may encounter the error message below:   Setup has detected that Setup is currently running. Please close all instances of it now, then click O...
    asmith
    last modified by jyamada
  • Malwarebytes home products and macOS and OS X compatibility matrix

    To see which Malwarebytes products are still supported and maintained on macOS and OS X, refer to the matrix below.  Refer to the Malwarebytes Lifecycle Policy for clear guidance on the expected li...
    parche
    last modified by asmith
  • Edit the payment method for my Malwarebytes subscription

    If you've purchased or renewed a subscription directly through Malwarebytes, you can log in to My Account to update your payment method.  To create a login for My Account, use the instructions provided in th...
    dshull
    last modified by jyamada
  • Malwarebytes unable to load Anti-Rootkit DDA driver on Windows 7

    If you have Malwarebytes Anti-Rootkit installed on a Windows 7 machine, you may encounter the following error:       The Malwarebytes is unable to load the Anti-Rootkit DDA Driver error asks you...
    jyamada
    last modified by jyamada
  • Malwarebytes for Windows installation fails with runtime error

    While installing Malwarebytes for Windows, you may encounter a runtime error message similar to the example below.   Runtime Error (at xx:xxx): Could not call proc.     Cause Malwarebytes for Win...
    dcollins
    last modified by jyamada
  • Quit Malwarebytes for Windows Premium services

    To stop Real-Time Protection, scans, updates, and other Malwarebytes for Windows Premium services, use the notification area to quit Malwarebytes.  Services are programs that run in the background on yo...
    parche
    last modified by jyamada
  • Constant upgrade notifications in Malwarebytes for Windows

    Malwarebytes for Windows displays an Upgrade Available notification, even after an upgrade has already taken place.  Restarting or upgrading Malwarebytes for Windows does not prevent the Upgrade Available no...
    asmith
    last modified by jyamada
  • Turn off upgrade notifications in Malwarebytes for Windows

    Malwarebytes for Windows displays an Upgrade Available notification when a new version of the software is ready to be installed.  To turn off full version update notifications in Malwarebytes for Windows, go...
    dcollins
    last modified by jyamada
  • Malwarebytes for Mac User Guide v3.2

    Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes fo...
    jyamada
    last modified by jyamada
  • Set up your My Account profile

    If you purchased a subscription from the Malwarebytes store, we recommend you set up your My Account profile so you can view and manage licenses registered to your email address.  To set up My Acco...
    dshull
    last modified by jyamada
  • Malwarebytes phone support for home customers

    Malwarebytes does not offer phone support for home customers or outsource support to other companies.  To request assistance, ask questions, or provide feedback regarding a Malwarebytes home product, submit ...
    dshull
    last modified by jyamada
  • Notice: Unauthorized Seller Disclaimer

    Malwarebytes’ mission is to provide our customers with the best disinfection and protection solutions to combat the world’s most harmful internet threats.  Our customers can obtain our products direct...
    parche
    last modified by asmith
  • Anti-Malware for Mac v1.2.4 freezes/crashes

    An issue with Anti-Malware for Mac v1.2.4 and earlier versions running on Mac OS X 10.8 has been reported where the app is freezing or crashing.   Anti-Malware for Mac v1.2.4 and earlier versions are considered ...
    jyamada
    last modified by jyamada
  • Uninstall Malwarebytes Anti-Malware for Mac

    To uninstall Malwarebytes Anti-Malware for Mac from your computer, open the application, then use the Menu bar located at the top of your screen.  For help locating and using the Menu bar, refer to Apple's a...
    dshull
    last modified by jyamada
  • Malwarebytes AdwCleaner v7.0 download and features

    Malwarebytes AdwCleaner is a utility designed to scan and remove adware from your computer.  Adware, coined from advertising software, can display advertisements on your computer, affecting your experience using ...
    dshull
    last modified by asmith
  • Deactivate the Malwarebytes for Windows Premium Trial

    To deactivate the 14-day Premium Trial of Malwarebytes for Windows, open the application, then go to the Settings > Account Details tab.  Deactivating the Premium Trial downgrades Malwarebytes f...
    dshull
    last modified by jyamada