• Junkware Removal Tool to be discontinued

    Malwarebytes has chosen to discontinue Junkware Removal Tool (JRT) by announcing the end of maintenance as of October 26, 2017.   While this is not an easy decision to make, we have determined that focusin...
    jyamada
    last modified by jyamada
  • Request a refund for Malwarebytes for Android Premium

    You can request a refund for Malwarebytes for Android Premium within 30-days of purchase date.  To request a refund, follow the instructions in the article  Report a problem with Malwarebytes for Androi...
    parche
    last modified by jyamada
  • Verify Malwarebytes for Mac hasn't been tampered

    We do not publish checksums of Malwarebytes for Mac on our website, for a couple reasons. First, checksums are a poor method of verifying the integrity of an app. If you suppose that a hacker has replaced the app on a...
    parche
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Android

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade: Using your mobile device, go ...
    dshull
    last modified by jyamada
  • Enable SMS Protection in Malwarebytes for Android 3.1

    This article provides instructions on how to enable SMS protection in Malwarebytes for Android.   Tap the Menu button at the top left corner of the Dashboard screen. Tap Settings from the menu. On the Setti...
    fgil
    last modified by jyamada
  • Malwarebytes Anti-Malware Premium blocks peer-to-peer programs

    When using a peer-to-peer (P2P) program such as Skype, BitTorrent, and Vuze, you may see Malicious Website Blocked notifications from Malwarebytes Anti-Malware Premium.  It's normal for Malicious Website Blo...
    dshull
    last modified by jyamada
  • How can I reset my browser's home page and search settings on Mac?

    Adware frequently makes changes to your browser's settings, particularly your home page and search engine. Anti-Malware for Mac does not attempt to change these settings, for a variety of reasons, and so you may need ...
    dshull
    last modified by jyamada
  • Find my Premium license key

    If you purchased your Premium license key from Malwarebytes directly, you can use the instructions below to retrieve your license key and confirmation email.   Purchase Lookup Malwarebytes uses the paym...
    dshull
    last modified by jyamada
  • Enable Malwarebytes for Android Premium as a Device Administrator

    Device Administrator is an Android feature that gives an app full permissions on your device.  You will need to enable Malwarebytes for Android Premium as a Device Administrator to turn on Anti-Ransomware and SMS...
    asmith
    last modified by asmith
  • Activate Malwarebytes for Mac Premium

    This document contains instructions on how to activate Malwarebytes for Mac Premium.  Before you can activate Malwarebytes for Mac Premium, you must purchase a Premium subscription and install Malwarebytes f...
    fgil
    last modified by jyamada
  • How-To: Use the Malwarebytes Clean Uninstall Tool

    Malwarebytes Clean Uninstall Tool (MB-Clean)   Sometimes we run into problems with the software that are caused by corruption or leftover items associated with Malwarebytes software. This can be remedied by usin...
    dshull
    last modified by asmith
  • Malwarebytes for Android stops when enabling Device Administrator

    If Malwarebytes for Android stops working when you try to enable Device Administrator, this is the result of a crash. Malwarebytes for Android can crash when using the Dashboard or the Settings to enable Dev...
    asmith
    last modified by jyamada
  • Report a problem with Malwarebytes for Android

    If you're experiencing an issue with Malwarebytes for Android, send an Issue Report using Malwarebytes for Android. By sending an Issue Report, a ticket will be created for you, and Malwarebytes Support...
    parche
    last modified by jyamada
  • Can I purchase Malwarebytes for Windows Premium from Amazon?

    To purchase a Premium license for Malwarebytes for Windows, use our official Amazon site. You will receive a license key for Malwarebytes for Windows Premium after your payment has finished. Use your license...
    dshull
    last modified by jyamada
  • Malwarebytes for Mac and macOS High Sierra

    Starting with v3.0.3, Malwarebytes for Mac is compatible with macOS High Sierra 10.13.  If you are running macOS High Sierra, we recommend you update to Malwarebytes for Mac v3.0.3.  To download the latest v...
    parche
    last modified by asmith
  • What should I do if none of my security applications will run?

    If none of your security applications (including an antivirus or antispyware program, Malwarebytes Anti-Malware, or Malwarebytes Anti-Rootkit) will run, it is possible that you've been infected with somethin...
    dshull
    last modified by dshull
  • Notice: Unauthorized reseller purchases

    Unauthorized Seller DisclaimerMalwarebytes’ mission is to provide our customers with the best disinfection and protection solutions to combat the world’s most harmful internet threats. Our customers can ob...
    parche
    last modified by parche
  • What to do if Malwarebytes for Windows is no longer installed after an update

    If you find Malwarebytes for Windows is no longer installed after consenting to one of the update notifications depicted below, we recommend carrying out the following steps to get the latest version of Malwarebytes s...
    parche
    last modified by jyamada
  • Supported browsers for support.malwarebytes.com

    For optimal site experience, Malwarebytes recommends using the latest version of these browsers: Chrome Firefox Safari Internet Explorer 11   We do not recommend nor support using Microsoft Edge at this time.
    jyamada
    last modified by jyamada
  • Self Protection preventing upgrade from 2.x to 3.2

    When upgrading from Malwarebytes Anti-Malware v2.2 to Malwarebytes for Windows v3.2 you may get an error message during the upgrade that looks like:     This message during set up will stop the set up and...
    parche
    last modified by jyamada