• Kaspersky's rootkit scan and Malwarebytes for Windows web protection issue

    If you are running both Kaspersky and Malwarebytes for Windows on your computer, you may encounter an issue with Malwarebytes for Windows where you do not receive the IP Block notification.   Having the Rootkit ...
    jyamada
    last modified by jyamada
  • Set up F-Secure Internet Security and Malwarebytes 3

    There are a few issues with Malwarebytes 3 that stems from a conflict with a product named F-Secure.  F-Secure is another security program that offers internet security using similar techniques.  Having mult...
    dshull
    last modified by jyamada
  • Remove third party security vendor's software

    To remove another security vendor's software, you should refer to the vendor's site for uninstall instructions.  Here are some helpful links to other security vendor's sites.   Avast Antivirus AVG products...
    jyamada
    last modified by jyamada
  • Find my Premium license key

    To find your license key, log in to My Account or refer to your confirmation email.    First time logging in to My Account?  See the article Set up My Account to create your login.  ...
    dshull
    last modified by jyamada
  • Submit a malicious file or website

    Have you ever come across a suspicious file that you were unsure of?  Sure!  A lot of us have. Most of the time, we just delete them and move on with our lives.  There is an alternative to just deleting...
    dshull
    last modified by jyamada
  • Uninstall Malwarebytes Anti-Malware for Mac

    Follow the instructions to uninstall Malwarebytes Anti-Malware for Mac.  When Malwarebytes Anti-Malware for Mac is uninstalled, the application is removed from your computer.   Instructions Open Malwarebytes...
    dshull
    last modified by jyamada
  • Meltdown and Spectre Vulnerabilities - what you should do to protect your computer

    On January 3, 2018, the Google Project Zero team reported they had discovered three variants of a hardware bug with important ramifications.  You can read their blogpost, Reading privileged memory with a sid...
    jyamada
    last modified by asmith
  • See the number of devices my license protects

    When you purchase a license from the Malwarebytes store, you can choose to purchase a license to protect multiple devices.    To see how many devices your license protects, refer to your Malwarebytes confir...
    dshull
    last modified by asmith
  • Activate Malwarebytes for Mac Premium

    You must activate Malwarebytes for Mac Premium to shield your computer with Real-Time Protection.  A license key is required to activate Malwarebytes for Mac Premium.  If you have not purchased a P...
    fgil
    last modified by jyamada
  • Deactivate Malwarebytes for Windows Premium Trial

    Malwarebytes for Windows comes with a free 14-day Premium Trial.  The Premium Trial is available the first time you install Malwarebytes for Windows on your computer and expires after 14 days.  You can deact...
    dshull
    last modified by jyamada
  • Sign up for Malwarebytes Premium with eero Plus

    Malwarebytes is a partner of eero—a home WiFi system provider.  eero Plus members can sign up for a free Malwarebytes Premium subscription for 3 devices.  Malwarebytes Premium is availab...
    asmith
    last modified by asmith
  • Upgrade to the latest version of Malwarebytes for Windows

    Malwarebytes recommends you upgrade to and run the latest version of our products.  To see a complete history of product changes, updates, and fixes, go to Release History.   Upgrade...
    dshull
    last modified by jyamada
  • Farbar Recovery Scan Tool instructions

    The Farbar Recovery Scan Tool (FRST) is used to collect diagnostic logs from your computer.  Diagnostic logs help Malwarebytes support troubleshoot issues with your Malwarebytes application.     Instruc...
    dshull
    last modified by jyamada
  • Deactivate Malwarebytes for Windows Premium

    Your Malwarebytes subscription allows you to activate a limited number of devices.  If you plan to format, repair, or replace a computer that has Malwarebytes for Windows Premium installed, yo...
    dshull
    last modified by jyamada
  • View subscriptions in My Account

    In your My Account profile, click the Subscriptions tab to view a summary of your Malwarebytes purchases.  The Subscriptions tab displays your license keys and allows you to download the products purcha...
    dshull
    last modified by jyamada
  • Automatic updates and scans do not run in Malwarebytes for Windows Premium

    By default, Malwarebytes for Windows Premium automatically performs database updates and scheduled scans.  When your computer is off, asleep, or locked, Malwarebytes for Windows Premium cannot scan your computer ...
    asmith
    last modified by asmith
  • Supported browsers for support.malwarebytes.com

    For optimal site experience, Malwarebytes recommends using the latest version of these browsers: Chrome Firefox Safari
    jyamada
    last modified by jyamada
  • Set up My Account

    My Account, also referred to as your Malwarebytes account, is a tool customers can use to view and manage their Malwarebytes purchases.  The first time you purchase a Malwarebytes license, an invitation email wit...
    dshull
    last modified by asmith
  • Malwarebytes for Windows Real-Time Protection turns off

    Real-Time Protection consists of four components: Web, Exploit, Malware, and Ransomware protection.  When any of these Real-Time Protection components are turned off, Malwarebytes for Windows Premium displays a R...
    dshull
    last modified by asmith
  • Malwarebytes for Windows User Guide v3.3

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows.  The guide also has information regarding Malwarebytes for Win...
    jyamada
    last modified by asmith