• Upgrade to the latest version of Malwarebytes for Android

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instru...
    dshull
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Mac

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends you upgrade to the latest version of our products.  Upgrading Malwarebytes for Mac requires you to follow the same set ...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Android

    Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malware...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows.  Instructio...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Mac

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    fgil
    last modified by jyamada
  • Activate Malwarebytes for Android Premium

    Windows Activation Mac Activation Android Activation   To activate the premium features in Malwarebytes for Android, you must have purchased a license key from the Malwarebytes store after July 31, 2017. &...
    parche
    last modified by jyamada
  • Blue screen error: System thread exception not handled

    If K9 Web Protection and Malwarebytes for Windows Premium are both installed on the same computer, you may encounter a blue screen referencing the error:   SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)   ...
    dcollins
    last modified by jyamada
  • Received a Real-Time Protection turned off notification

    Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats.  Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware t...
    dshull
    last modified by jyamada
  • Uninstall Malwarebytes for iOS

    To remove Malwarebytes for iOS from your device, refer to Apple's How to delete apps on your iPhone, iPad, and iPod touch article.  If you've purchased a Malwarebytes for iOS Premium subscription and no...
    jyamada
    last modified by jyamada
  • Malwarebytes for iOS compatibility with iPad and iPod Touch devices

    Malwarebytes for iOS v1.0 is primarily designed for iPhone devices.  Some Malwarebytes for iOS functionality works on iPad and iPod Touch devices, but the app is optimized for iPhones.   When using Mal...
    jyamada
    last modified by jyamada
  • Malwarebytes for iOS didn't detect a scam phone call

    Scammers use several tactics to avoid being identified, from changing phone numbers to spoofing caller ID information. To protect you from potential scammers, we regularly update our list of known scamm...
    jyamada
    last modified by jyamada
  • Turn iOS Call Protection on

    Call Protection is a Premium feature that warns you if a suspected scammer is attempting to contact you on your iOS device.  Call Protection uses your phone number and contacts to ensure calls from known num...
    asmith
    last modified by jyamada
  • Customize Call Protection in Malwarebytes for iOS

    To block potential scam calls, verify your phone number, and give Malwarebytes for iOS access to your contacts, go to the Dashboard and tap Customize protection.  Verifying your phone number and giving Malwa...
    asmith
    last modified by jyamada
  • Report a fraudulent number with Malwarebytes for iOS

    If a potential scammer attempted to contact you and Malwarebytes for iOS did not detect or block the call, report the scammer's phone number to us.  Reported phone numbers are sent to our researchers for investig...
    asmith
    last modified by jyamada
  • Turn iOS Text Message Filtering on or off

    When Text Message Filtering is turned on, Malwarebytes for iOS detects SMS spam messages and sorts them into a separate list on your iPhone.  To turn Text Message Filtering on or off...
    asmith
    last modified by jyamada
  • Don't force close Malwarebytes for iOS app

    On iOS devices, you can force close an app when it becomes unresponsive.  Periodically, people will close all their apps which is unnecessary but harmless.   IMPORTANT: Do not force close the Mal...
    jyamada
    last modified by jyamada
  • iOS Restrictions prevent enabling Malwarebytes for iOS features

    iOS Restrictions, also known as Parental Controls, lets you manage which features, apps, and content your kids can and can't access on their iOS device.  Refer to Apple's How to use parental controls on...
    jyamada
    last modified by jyamada
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Be...
    respinoza
    last modified by respinoza
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uplo...
    respinoza
    last modified by jyamada
  • Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by jyamada