• "Website Blocked" notifications for 255.255.255.255

    If you have recently experienced website blocked notifications for IP address 255.255.255, the issue is corrected as of November 20, 2017 with a new database update.   The Update package version is 1.0...
    fgil
    last modified by jyamada
  • Received a website blocked notification

    A website blocked notification appears when malicious website (web) protection detects a website, URL, or IP address that is suspicious or known to contain malware.  Web protection is a feature ava...
    dshull
    last modified by asmith
  • Activate Malwarebytes for Windows Premium

    Customers must activate Malwarebytes for Windows Premium to use Premium features such as Real-Time Protection.  Have your Premium license key ready and follow the instructions in this article to activate Malwareb...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Install the latest version of Malwarebytes for Windows using the instructions in this article.   Instructions Download the latest version of Malwarebytes for Windows. Locate the downloaded file,&#...
    dshull
    last modified by jyamada
  • Add Web Exclusions for Malwarebytes Anti-Malware Premium

    Malwarebytes Anti-Malware Premium v2.x blocks malicious websites, IP addresses, and processes that attempt to pass through your Internet connection.  If Malwarebytes Anti-Malware Premium blocks a w...
    dshull
    last modified by jyamada
  • Malwarebytes for Windows "Upgrade Available" notification

    When Malwarebytes for Windows detects a new version is available, an Upgrade Available notification appears on your screen.  Malwarebytes for Windows needs your permission to install program upgrad...
    dcollins
    last modified by asmith
  • Malwarebytes for Windows context menu does not work

    When you right-click a file or folder, the right-click pop-up menu, also known as the context menu, does not display Scan with Malwarebytes or Scan with Malwarebytes does not work.   Environment Malware...
    asmith
    last modified by jyamada
  • Malwarebytes for Windows notifications

    Malwarebytes for Windows displays notifications about events such as scans, Real Time Protection, and updates.  This article provides instructions on how to configure the Malwarebytes for Windows notification set...
    dshull
    last modified by jyamada
  • Malwarebytes for Windows blocks System Restore

    If you run System Restore on a computer with Malwarebytes for Windows installed, you may encounter the following error message.     To resolve this conflict, disable the Malwarebytes for Windows self-prot...
    asmith
    last modified by asmith
  • Start Android in Safe mode

    Safe mode is a startup method that allows you to troubleshoot issues with your Android device.  Use the instructions in this article to start your device in Safe mode.   InstructionsFor stock Android de...
    asmith
    last modified by asmith
  • Uninstall Malwarebytes for Mac

    The instructions in this article guide you through uninstalling Malwarebytes for Mac and removing the application from your computer.   Instructions The instructions differ depending on the version of Malwarebyte...
    parche
    last modified by jyamada
  • Have I been scammed and how to identify the scammer

    There are many ways that scammers can initiate a scam. This includes "cold calls," when a third party initiates a phone call with you with no prior communication (for example, you receive a phone call from "Microsoft,...
    parche
    last modified by jyamada
  • Malwarebytes AdwCleaner v7.0 download and features

    Malwarebytes AdwCleaner is designed to scan and remove advertising software, also known as adware.  Adware is often bundled with other software, which can cause you to accidentally install Potentially Unwant...
    dshull
    last modified by asmith
  • "Background service is offline" message in Malwarebytes for Mac

    When you open Malwarebytes for Mac, you may encounter the error message Background service is offline, as seen in the picture here.     Use the solutions suggested below to resolve the error mes...
    parche
    last modified by asmith
  • Malwarebytes for Android User Guide v3.1

    Malwarebytes for Android is our latest mobile version of our software that now includes active protection. We have added premium features to the App that give more protection than the previous version of our mobile ap...
    parche
    last modified by asmith
  • Malwarebytes for Windows User Guide v3.3

    Malwarebytes 3 is an "AV replacement." It is not an AV. It does not incorporate the same old engine for file-infectors and other malware that you find in a typical AV or Internet security suite, the large and ineffici...
    jyamada
    last modified by jyamada
  • Malwarebytes for Mac User Guide v3.1.1

    Malwarebytes for Mac detects and removes malware in real time with advanced anti-malware technology. Catches dangerous threats automatically, so you’re protected without having to even think about it.
    jyamada
    last modified by asmith
  • Install Malwarebytes for Mac

    Use this article to install the latest version of Malwarebytes for Mac.  The instructions below take you through the Malwarebytes for Mac setup process step-by-step with pictures.   InstructionsDownload...
    fgil
    last modified by asmith
  • Upgrade to the latest version of Malwarebytes for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade:  Go to the Products page...
    dshull
    last modified by jyamada
  • Malwarebytes for Android FAQs

    Premium TrialWhat happens when my Malwarebytes for Android Premium Trial expires? You can use Malwarebytes for Android for free, but the free version only offers an on-demand anti-malware scanner. Other features, such...
    asmith
    last modified by asmith