• How-To: Collect an in-memory dump file

    Working with our technical specialists you may need to run some tools and get some files. One such file is an "In-Memory Dump" file. This file is used to see what was happening at the time of a critical error. Th...
    jyamada
    last modified by parche
  • Malwarebytes Support Tool User Guide

    The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist the troubleshooting of issues with Malwarebytes for Windows and other Malwarebytes software.   Malware...
    jyamada
    last modified by jgolomb
  • Real-Time Protection turned off notification

    Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats. Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware to help...
    dshull
    last modified by jgolomb
  • Manually Scan with Malwarebytes on Windows and Mac devices

    Scanning your computer helps detect and remove malware, viruses, trojans, and other potentially unwanted items. If you have Malwarebytes on Windows or Mac devices, we recommend scanning your computer at...
    dshull
    last modified by jgolomb
  • Exclude detections in Malwarebytes on Windows devices

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious. The most common non-malicious detections are Potentially Unwanted Programs (PUPs) and Potential...
    dshull
    last modified by jgolomb
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team. Before y...
    respinoza
    last modified by jgolomb
  • Malwarebytes subscription shows expired notification after renewal

    If you receive a notification that your license is expired after paying for renewal, the error is likely because Malwarebytes has not synced the license status with our servers yet. Click the My Account tab ...
    dshull
    last modified by jgolomb
  • Support for Malwarebytes subscriptions and payment

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments. Cleverbridge or 2checkout can help you with the following: refund requests automatic renewals billing address u...
    parche
    last modified by jgolomb
  • Upgrade to the latest version of Malwarebytes for Android

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends customers run the current version of our products. To manually upgrade to the latest version on Android devices, follow the instructio...
    dshull
    last modified by jgolomb
  • Upgrade to the latest version of Malwarebytes for Windows

    Windows Upgrade Mac Upgrade Android Upgrade   We recommend you upgrade to the latest version of our products as they become available. Upgrades include new features, feature improvements, o...
    dshull
    last modified by jgolomb
  • Home Products Release History

    To see a list of all Malwarebytes Home products, refer to the Release History page. This page verifies legitimate product versions and valid upgrades.   Additional information Upgrade to the latest version o...
    asmith
    last modified by jgolomb
  • Manage subscriptions in My Account

    Malwarebytes subscribers can sign up and log into My Account in order to manage purchased subscriptions, see available devices, deactivate licenses, and find out which devices Malwarebytes is already installed on. ...
    dshull
    last modified by jgolomb
  • Install or reinstall Malwarebytes on another iOS device

    You may use your Premium subscription on another iOS device provided the device uses the same Apple ID which was used to purchase the subscription.   Download Malwarebytes Mobile Security on the additional devic...
    jyamada
    last modified by jgolomb
  • Download and install Malwarebytes for Android

    Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malware...
    dshull
    last modified by jgolomb
  • Download and install Malwarebytes on Mac device

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    jyamada
    last modified by jgolomb
  • Download and install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows. Instructions are...
    dshull
    last modified by jgolomb
  • Uninstall and remove Malwarebytes from Windows devices

    The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer.  If you have activated Malwarebytes using a license key, this will be backed up so you will not nee...
    respinoza
    last modified by respinoza
  • How do I set up exclusions in Malwarebytes Anti-Ransomware?

    To set up exclusions in Malwarebytes Anti-Ransomware, please follow these instructions: Open Malwarebytes Anti-Ransomware. Click on the Exclusions tab. Click one of the two options: Add File or Add Folder.  &...
    dshull
    last modified by jgolomb
  • Norton SONAR protection turns off Exploit Protection

    We've determined SONAR protection, a feature found in Norton home products, conflicts with Malwarebytes for Windows' Exploit Protection module.  If both features are enabled on the same computer, SONAR prote...
    asmith
    last modified by jgolomb
  • Malwarebytes for Windows detected a Potentially Unwanted Modification

    Malwarebytes for Windows detects Potentially Unwanted Modifications (PUMs) to help prevent software from making unauthorized changes to the Windows settings on your computer.  PUMs are not always harmful, but the...
    parche
    last modified by jgolomb