• Turn on Malwarebytes for iOS features

    You can turn on the features in Malwarebytes for iOS from the Malwarebytes app or your device's Settings app.  Each section of this article explains how to turn on the following Malwarebytes for iOS features...
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  • Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
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    last modified by orubio
  • Install Malwarebytes Anti-Malware for Mac

    Malwarebytes Anti-Malware for Mac is our first malware removal application designed for OS X 10.9.    If you are running macOS 10.10 or newer, we recommend you  Install Malwarebytes for ...
    dshull
    last modified by jyamada
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jyamada
  • Load a web page blocked in Safari on iOS

    When Malwarebytes blocks a malicious page in the Safari browser on iOS devices - iPhone, iPad and iPod Touch - you'll be taken to a nondescript block page similar to the one below.  You'll see the error: "Th...
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  • Activate Malwarebytes for Windows Premium

    Windows Activation Mac Activation Android Activation   To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes fo...
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  • Malwarebytes for Windows antivirus exclusions list

    If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict.  Antivirus conflicts can impact...
    dshull
    last modified by jyamada
  • Add exclusions to Malwarebytes for Windows

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious.  The most common non-malicious items are Potentially Unwanted Programs (PUPs) and Potentia...
    dshull
    last modified by jyamada
  • How to Add Exclusions in Malwarebytes for Windows

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  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
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  • How to Deactivate Licenses with My Account

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  • Malwarebytes Support Holidays

    Malwarebytes support will have reduced staffing on the following holidays.   Memorial Day, May 28, 2018 Independence Day, July 4, 2018 Labor Day, September 3, 2018 Thanksgiving, November 22 & 23, 2018 Ch...
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    last modified by jyamada
  • Malwarebytes Support Tool User Guide

    The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist the troubleshooting of issues with Malwarebytes for Windows and other Malwarebytes software.   Malware...
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  • Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Ransomware Protection unavailable on Windows XP or Vista

    As of Malwarebytes for Windows v3.5 release, Ransomware Protection is no longer supported on Windows XP and Vista operating systems.  Windows XP and Vista do not have the technology necessary to run Ran...
    dshull
    last modified by jyamada
  • Activate Malwarebytes for Mac Premium

    Windows Activation Mac Activation Android Activation   Activating Malwarebytes for Mac enables Premium features such as Real-Time Protection.  To activate Malwarebytes for Mac Premium, have your Prem...
    fgil
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
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  • How to Activate Malwarebytes for Mac

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  • How to Activate Malwarebytes for Windows

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