• Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • How to Deactivate Licenses with My Account

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    jyamada
    created by jyamada
  • Edit the payment method for my Malwarebytes subscription

    If you've purchased or renewed a subscription directly through Malwarebytes, you can log in to My Account to update your payment method.  To create a login for My Account, use the instructions provided in th...
    dshull
    last modified by jyamada
  • Set up your My Account profile

    If you purchased a subscription from the Malwarebytes store, we recommend you set up your My Account profile so you can view and manage licenses registered to your email address.  To set up My Acco...
    dshull
    last modified by jyamada
  • Find my Premium license key

    To find your license key, log in to My Account or locate the confirmation email you received when you purchased your subscription.  If you did not purchase your license from the Malwarebytes store, requ...
    dshull
    last modified by jyamada
  • View subscriptions in My Account

    In your My Account profile, click the Subscriptions tab to view a summary of your Malwarebytes purchases.  The Subscriptions tab displays your license keys and allows you to download the products purcha...
    dshull
    last modified by jyamada
  • How do I view my past purchases / order history?

    Log in to your account here: https://my.malwarebytes.com/ Click on Order history on the left. Here you can view your past orders.   Clicking on any of the titles with up/down arrows will allow you t...
    dshull
    last modified by dshull
  • How do I change my language preferences in my Malwarebytes account?

    You can change the language used in the My Account portal: Log in to your account here: https://my.malwarebytes.com/ Click on Preferences on the left. Locate the Language preference drop-down under the P...
    dshull
    last modified by dshull
  • How do I reset my password for my Malwarebytes account?

    If you have forgotten your password to your account: Click on the "Forgot password" link on https://my.malwarebytes.com/ Alternatively, you can click here: https://my.malwarebytes.com/en/password/new Answer your ...
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    last modified by dshull
  • How do I opt in or out of receiving certain emails?

    Malwarebytes sends out a variety of emails connected to the program and other  Log in to your account here: https://my.malwarebytes.com/ Click on Preferences on the left. Click on the "Email communications" ...
    dshull
    last modified by jyamada
  • How do I change my email address in my Malwarebytes account?

    The My Account portal uses your email to track all of the information connected with your subscription. If you have changed your email address, you will need to update that information in My Account. To do so: Log in...
    dshull
    last modified by jyamada
  • How do I change my security questions in my Malwarebytes account?

    If you need to change your security questions in My Account, please do the following: Log in to your account here: https://my.malwarebytes.com/ Click on Preferences on the left You should see the Security question...
    dshull
    last modified by jyamada