• Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Ransomware Protection unavailable on Windows XP or Vista

    As of Malwarebytes for Windows v3.5 release, Ransomware Protection is no longer supported on Windows XP and Vista operating systems.  Windows XP and Vista do not have the technology necessary to run Ran...
    dshull
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
    last modified by jyamada
  • How to Activate Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Windows

    Windows Upgrade Mac Upgrade Android Upgrade   We recommend you upgrade to the latest version of our products as they become available.  Upgrades include new features, feature improveme...
    dshull
    last modified by jyamada
  • Blue screen error: System thread exception not handled

    If K9 Web Protection and Malwarebytes for Windows Premium are both installed on the same computer, you may encounter a blue screen referencing the error:   SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)   ...
    dcollins
    last modified by jyamada
  • Received a Real-Time Protection turned off notification

    Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats.  Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware t...
    dshull
    last modified by jyamada
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Be...
    respinoza
    last modified by respinoza
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uplo...
    respinoza
    last modified by jyamada
  • Adjust notification settings in Malwarebytes for Windows

    Malwarebytes for Windows displays pop-up notifications to keep you informed of scans, upgrades, Real-Time Protection events, and threats on your computer.  To adjust your notification settings in Malwarebyte...
    dshull
    last modified by jyamada
  • Setup has detected that Setup is currently running issue

    When attempting to install or upgrade Malwarebytes for Windows, you may encounter the error message below:   Setup has detected that Setup is currently running. Please close all instances of it now, then click O...
    asmith
    last modified by jyamada
  • Malwarebytes unable to load Anti-Rootkit DDA driver on Windows 7

    If you have Malwarebytes Anti-Rootkit installed on a Windows 7 machine, you may encounter the following error:       The Malwarebytes is unable to load the Anti-Rootkit DDA Driver error asks you...
    jyamada
    last modified by jyamada
  • Malwarebytes for Windows installation fails with runtime error

    While installing Malwarebytes for Windows, you may encounter a runtime error message similar to the example below.   Runtime Error (at xx:xxx): Could not call proc.     Cause Malwarebytes for Win...
    dcollins
    last modified by jyamada
  • Quit Malwarebytes for Windows Premium services

    To stop Real-Time Protection, scans, updates, and other Malwarebytes for Windows Premium services, use the notification area to quit Malwarebytes.  Services are programs that run in the background on yo...
    parche
    last modified by jyamada
  • Constant upgrade notifications in Malwarebytes for Windows

    Malwarebytes for Windows displays an Upgrade Available notification, even after an upgrade has already taken place.  Restarting or upgrading Malwarebytes for Windows does not prevent the Upgrade Available no...
    asmith
    last modified by jyamada
  • Turn off upgrade notifications in Malwarebytes for Windows

    Malwarebytes for Windows displays an Upgrade Available notification when a new version of the software is ready to be installed.  To turn off full version update notifications in Malwarebytes for Windows, go...
    dcollins
    last modified by jyamada
  • Deactivate the Malwarebytes for Windows Premium Trial

    To deactivate the 14-day Premium Trial of Malwarebytes for Windows, open the application, then go to the Settings > Account Details tab.  Deactivating the Premium Trial downgrades Malwarebytes f...
    dshull
    last modified by jyamada
  • Uninstall Malwarebytes software from my Windows computer

    To uninstall Malwarebytes software from your Windows computer, use the Control Panel.  Control Panel is a Windows utility that includes tools to uninstall/change software on your computer...
    dshull
    last modified by jyamada
  • Received a Website Blocked notification from Malwarebytes for Windows

    If Malwarebytes for Windows displays a website blocked notification, this indicates Web Protection has blocked a potentially harmful website that may infect your computer.  If you have encountered a web...
    dshull
    last modified by jyamada