• Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can run without an Internet connection. When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uploading the...
    respinoza
    last modified by jgolomb
  • Malwarebytes for Windows User Guide

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows. The guide also has information regarding Malwarebytes for Windows P...
    jyamada
    last modified by jgolomb
  • Manually update your database in Malwarebytes for Windows

    Malwarebytes for Windows automatically performs database updates and scheduled scans. You can also manually update to the latest database version for your protections. There are two different ways to manuall...
    jgolomb
    last modified by jgolomb
  • Upload logs to your ticket using the Malwarebytes Support Tool

    If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility desig...
    asmith
    last modified by jgolomb
  • Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by respinoza
  • Ransomware Protection shows unavailable in Malwarebytes on Windows devices

    If Malwarebytes is installed on a device running Windows 7 or higher operating system and Ransomware Protection displays as unavailable, Malwarebytes may be set to run in Compatibility mode. See the image below f...
    jgolomb
    last modified by jyamada
  • Change the license key in Malwarebytes on Windows devices

    If you have previously activated Malwarebytes Premium and have received a new license key, you can change to your new license key to continue protecting your device without deactivating the old key....
    parche
    last modified by jyamada
  • How to schedule a scan in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • Can Malwarebytes resolve issues with my browser or Internet connectivity?

    Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity.  If you're experiencing issues with your browser or Internet connection, you may need to restore your brows...
    dshull
    last modified by jyamada
  • How to install Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • One license key for Windows, Android, and macOS devices

    If you purchased a Malwarebytes license key for only a Windows or Mac device in the past, you can now use your number of available devices to activate Malwarebytes on Windows, Android, and macOS devices.  &#...
    jgolomb
    last modified by jgolomb
  • Chrome removed from Anti-Exploit list of Protected Apps in Malwarebytes

    The Google Chrome team announced in a blog post dated November 2017, it will not allow 3rd-party vendors to inject into the Chrome browser for Windows beginning in September 2018. Refer to Reducing Chrome crashes...
    jgolomb
    last modified by jyamada
  • View website or exploit blocked report in Malwarebytes for Windows

    When Malwarebytes for Windows blocks a website or exploit on your computer, the event is logged and a report created.     To quickly see if Malwarebytes blocked a website or exploit, click on the notif...
    mnaggar
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • How to view, restore and delete quarantined items in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to check for updates in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to view reports in Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • How to run a custom scan in Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • Submit a malicious file or website to Malwarebytes

    If you suspect a file or website is malicious, submit a sample of the file or website to the Malwarebytes Forums Research Center.  Submitting a sample helps us improve the way our Malwarebytes software detec...
    dshull
    last modified by jyamada
  • Malwarebytes for Windows antivirus exclusions list

    If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict.  Antivirus conflicts can impact...
    dshull
    last modified by jyamada