• Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by respinoza
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uplo...
    respinoza
    last modified by respinoza
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Be...
    respinoza
    last modified by respinoza
  • Can Malwarebytes resolve issues with my browser or Internet connectivity?

    Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity.  If you're experiencing issues with your browser or Internet connection, you may need to restore your brows...
    dshull
    last modified by jyamada
  • How to install Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • Chrome removed from Anti-Exploit list of Protected Apps in Malwarebytes

    The Google Chrome team announced in a blog post dated November 2017, it will not allow 3rd-party vendors to inject into the Chrome browser for Windows beginning in September 2018. Refer to Reducing Chrome crashes...
    jgolomb
    last modified by jyamada
  • View website or exploit blocked report in Malwarebytes for Windows

    When Malwarebytes for Windows blocks a website or exploit on your computer, the event is logged and a report created.     To quickly see if Malwarebytes blocked a website or exploit, click on the notif...
    mnaggar
    last modified by jyamada
  • Activate Malwarebytes for Windows Premium

    Windows Activation Mac Activation Android Activation   To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes fo...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows.  Instructio...
    dshull
    last modified by jyamada
  • Malwarebytes for Windows User Guide v3.4

    Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows.  The guide also has information regarding Malwarebytes for Win...
    jyamada
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • How to use Malwarebytes Support Tool

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    jyamada
    created by jyamada
  • How to view, restore and delete quarantined items in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to check for updates in Malwarebytes for Windows

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    jyamada
    created by jyamada
  • How to view reports in Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • How to run a custom scan in Malwarebytes for Windows

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    jyamada
    last modified by jyamada
  • Malwarebytes for Windows detected a Potentially Unwanted Modification

    Malwarebytes for Windows detects Potentially Unwanted Modifications (PUMs) to help prevent software from making unauthorized changes to the Windows settings on your computer.  PUMs are not always harmful, but the...
    parche
    last modified by orubio
  • Malwarebytes consumer products refund policy

    Malwarebytes offers a 60-day money-back guarantee for new subscriptions of its consumer (i.e. Malwarebytes for Home) Windows, Mac, and bundle premium products that have been purchased directly from Malwarebytes. If yo...
    jyamada
    last modified by orubio
  • Submit a malicious file or website to Malwarebytes

    If you suspect a file or website is malicious, submit a sample of the file or website to the Malwarebytes Forums Research Center.  Submitting a sample helps us improve the way our Malwarebytes software detec...
    dshull
    last modified by jyamada
  • Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio