• Malwarebytes Support Tool User Guide

    The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist the troubleshooting of issues with Malwarebytes for Windows and other Malwarebytes software.   Malware...
    jyamada
    last modified by jyamada
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Ransomware Protection unavailable on Windows XP or Vista

    As of Malwarebytes for Windows v3.5 release, Ransomware Protection is no longer supported on Windows XP and Vista operating systems.  Windows XP and Vista do not have the technology necessary to run Ran...
    dshull
    last modified by jyamada
  • Activate Malwarebytes for Windows Premium

    Windows Activation Mac Activation Android Activation   To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes fo...
    dshull
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
    last modified by jyamada
  • How to Activate Malwarebytes for Windows

    Open video

    jyamada
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Windows

    Windows Upgrade Mac Upgrade Android Upgrade   We recommend you upgrade to the latest version of our products as they become available.  Upgrades include new features, feature improveme...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Windows

    Windows Installation Mac Installation Android Installation   To start using Malwarebytes on your Windows computer, download and install the latest version of Malwarebytes for Windows.  Instructio...
    dshull
    last modified by jyamada
  • Blue screen error: System thread exception not handled

    If K9 Web Protection and Malwarebytes for Windows Premium are both installed on the same computer, you may encounter a blue screen referencing the error:   SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)   ...
    dcollins
    last modified by jyamada
  • Malwarebytes for Windows antivirus exclusions list

    If you are running another antivirus software alongside Malwarebytes for Windows, the software may misinterpret Malwarebytes and its features as a threat, creating a conflict.  Antivirus conflicts can impact...
    dshull
    last modified by asmith
  • Add exclusions to Malwarebytes for Windows

    Malwarebytes for Windows can block items, including websites, applications, and files, that are not inherently malicious.  The most common non-malicious items are Potentially Unwanted Programs (PUPs) and Potentia...
    dshull
    last modified by jyamada
  • Received a Real-Time Protection turned off notification

    Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats.  Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware t...
    dshull
    last modified by jyamada
  • Troubleshoot issues with Malwarebytes for Windows

    If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Be...
    respinoza
    last modified by respinoza
  • Use the Malwarebytes Support Tool without an Internet connection

    The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uplo...
    respinoza
    last modified by jyamada
  • Malwarebytes Support Tool FAQs

    The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Fa...
    asmith
    last modified by jyamada
  • Adjust notification settings in Malwarebytes for Windows

    Malwarebytes for Windows displays pop-up notifications to keep you informed of scans, upgrades, Real-Time Protection events, and threats on your computer.  To adjust your notification settings in Malwarebyte...
    dshull
    last modified by jyamada
  • Setup has detected that Setup is currently running issue

    When attempting to install or upgrade Malwarebytes for Windows, you may encounter the error message below:   Setup has detected that Setup is currently running. Please close all instances of it now, then click O...
    asmith
    last modified by jyamada
  • Malwarebytes unable to load Anti-Rootkit DDA driver on Windows 7

    If you have Malwarebytes Anti-Rootkit installed on a Windows 7 machine, you may encounter the following error:       The Malwarebytes is unable to load the Anti-Rootkit DDA Driver error asks you...
    jyamada
    last modified by jyamada