• Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Submit a malicious file or website to Malwarebytes

    If you suspect a file or website is malicious, submit a sample of the file or website to the Malwarebytes Forums Research Center.  Submitting a sample helps us improve the way our Malwarebytes software detec...
    dshull
    last modified by jyamada
  • Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
    last modified by jyamada
  • Anti-Malware for Mac v1.2.4 freezes/crashes

    An issue with Anti-Malware for Mac v1.2.4 and earlier versions running on Mac OS X 10.8 has been reported where the app is freezing or crashing.   Anti-Malware for Mac v1.2.4 and earlier versions are considered ...
    jyamada
    last modified by jyamada
  • Getting a Malwarebytes upgrade available alert

    When a Check for Updates is triggered, it connects with the Malwarebytes servers to check for the latest protection updates and product version.  If you are not running the latest Malwarebytes prod...
    mnaggar
    last modified by jyamada
  • Uninstall Malwarebytes for Mac

    To uninstall Malwarebytes for Mac, you will need to find which version of Malwarebytes for Mac you have installed, then follow the instructions for your version.        Find your Malwareb...
    parche
    last modified by jyamada
  • Leftover Malwarebytes file in StagedExtensions folder

    On macOS 10.13 High Sierra, you may notice a file located at the following file path:   /Library/StagedExtensions/com.malwarebytes.mbam.rtprotection.kext   The file above is not removed from your macOS aft...
    asmith
    last modified by jyamada
  • Remove cookies from Mac

    A cookie is a piece of data left on your browser after you visit a website.  Websites can scan your cookies to see information about your previous visit.  Many cookies are legitimate and requi...
    parche
    last modified by asmith
  • Meltdown and Spectre Vulnerabilities - what you should do to protect your computer

    On January 3, 2018, the Google Project Zero team reported they had discovered three variants of a hardware bug with important ramifications.  You can read their blogpost, Reading privileged memory with a sid...
    jyamada
    last modified by asmith
  • Sign up for Malwarebytes Premium with eero Plus

    Malwarebytes is a partner of eero—a home WiFi system provider.  eero Plus members can sign up for a free Malwarebytes Premium subscription for 3 devices.  Malwarebytes Premium is availab...
    asmith
    last modified by asmith
  • "Background service is offline" message in Malwarebytes for Mac

    When you open Malwarebytes for Mac, you may encounter the error message Background service is offline, as seen in the picture here.     Use the solutions suggested below to resolve the error mes...
    parche
    last modified by asmith
  • Verify Malwarebytes for Mac hasn't been tampered

    We do not publish checksums of Malwarebytes for Mac on our website, for a couple reasons. First, checksums are a poor method of verifying the integrity of an app. If you suppose that a hacker has replaced the app on a...
    parche
    last modified by jyamada
  • What are the Differences between Malwarebytes for Mac and Windows?

    Differences between Malwarebytes for Mac and Windows   Some Mac users may be concerned that the Mac version of Malwarebytes has less functionality than the Windows product. While this is true, there are some im...
    parche
    last modified by parche
  • Another anti-virus app found things Malwarebytes Anti-Malware for Mac missed

    First, it's important to understand what Malwarebytes Anti-Malware for Mac does. It only looks for installed components of malware, adware and PUPs (Potentially Unwanted Programs). This also means that it only searche...
    dshull
    last modified by jyamada
  • Why does Anti-Malware for Mac scan so fast?

    Customers often ask if Malwarebytes Anti-Malware for Mac even scanned their computer, because it's over so quickly - less than a few seconds in some cases. Malwarebytes Anti-Malware for Mac is not broken, thou...
    dshull
    last modified by jyamada
  • Why do some extensions return after I remove them with Anti-Malware for Mac?

    If you are seeing an extension return after removing it with Anti-Malware for Mac, it may be because of sync settings in Chrome or Firefox.    Chrome and Firefox both include features that sync extensions b...
    dshull
    last modified by jyamada