• Received a website blocked notification

    A website blocked notification appears when malicious website (web) protection detects a website, URL, or IP address that is suspicious or known to contain malware.  Web protection is a feature ava...
    dshull
    last modified by asmith
  • Uninstall Malwarebytes for Mac

    The instructions in this article guide you through uninstalling Malwarebytes for Mac and removing the application from your computer.   Instructions The instructions differ depending on the version of Malwarebyte...
    parche
    last modified by jyamada
  • "Background service is offline" message in Malwarebytes for Mac

    When you open Malwarebytes for Mac, you may encounter the error message Background service is offline, as seen in the picture here.     Use the solutions suggested below to resolve the error mes...
    parche
    last modified by asmith
  • Malwarebytes for Mac User Guide v3.1.1

    Malwarebytes for Mac detects and removes malware in real time with advanced anti-malware technology. Catches dangerous threats automatically, so you’re protected without having to even think about it.
    jyamada
    last modified by asmith
  • Install Malwarebytes for Mac

    Use this article to install the latest version of Malwarebytes for Mac.  The instructions below take you through the Malwarebytes for Mac setup process step-by-step with pictures.   InstructionsDownload...
    fgil
    last modified by asmith
  • Upgrade to the latest version of Malwarebytes for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade:  Go to the Products page...
    dshull
    last modified by jyamada
  • Verify Malwarebytes for Mac hasn't been tampered

    We do not publish checksums of Malwarebytes for Mac on our website, for a couple reasons. First, checksums are a poor method of verifying the integrity of an app. If you suppose that a hacker has replaced the app on a...
    parche
    last modified by jyamada
  • How can I reset my browser's home page and search settings on Mac?

    Adware frequently makes changes to your browser's settings, particularly your home page and search engine. Anti-Malware for Mac does not attempt to change these settings, for a variety of reasons, and so you may need ...
    dshull
    last modified by jyamada
  • Find my Premium license key

    If you purchased your Premium license key from Malwarebytes directly, you can use the instructions below to retrieve your license key and confirmation email.   Purchase Lookup Malwarebytes uses the paym...
    dshull
    last modified by jyamada
  • Activate Malwarebytes for Mac Premium

    This document contains instructions on how to activate Malwarebytes for Mac Premium.  Before you can activate Malwarebytes for Mac Premium, you must purchase a Premium subscription and install Malwarebytes f...
    fgil
    last modified by jyamada
  • Malwarebytes for Mac and macOS High Sierra

    Starting with v3.0.3, Malwarebytes for Mac is compatible with macOS High Sierra 10.13.  If you are running macOS High Sierra, we recommend you update to Malwarebytes for Mac v3.0.3.  To download the latest v...
    parche
    last modified by asmith
  • How to troubleshoot problems with my browser extensions?

    If you are still having adware issues after scanning with Malwarebytes Anti-Malware for Mac, removing that adware and restarting the computer, then you may have a bad browser extension.   Try disabling...
    dshull
    last modified by orubio
  • What are the Differences between Malwarebytes for Mac and Windows?

    Differences between Malwarebytes for Mac and Windows   Some Mac users may be concerned that the Mac version of Malwarebytes has less functionality than the Windows product. While this is true, there are some im...
    parche
    last modified by parche
  • Is Anti-Malware for Mac available for iPad/iPhone?

    Currently, Malwarebytes Anti- Malware for Mac is only compatible with Apple's OSX. Apple's iPhone and iPad use a mobile version of OSX called iOS. The coding structure for each is very different making the OSX version...
    parche
    last modified by parche
  • What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

    If your problem has not been resolved after running Anti-Malware for Mac, please ensure you've done all of the following: Run a scan of your computer with Anti-Malware for Mac Remove all items that were found (if an...
    dshull
    last modified by parche
  • How-To: Submit suspected malware file to Malwarebytes

    Have you ever come across a suspicious file that you were unsure of? Sure! A lot of us have. Most of the time, we just delete them and move on with out lives. There is an alternative to just deleting and moving on. Ou...
    dshull
    last modified by parche
  • Another anti-virus app found things Malwarebytes Anti-Malware for Mac missed

    First, it's important to understand what Malwarebytes Anti-Malware for Mac does. It only looks for installed components of malware, adware and PUPs (Potentially Unwanted Programs). This also means that it only searche...
    dshull
    last modified by jyamada
  • How can I troubleshoot my wireless router or modem with my Mac?

    Hacked wireless routers are a common cause of a number of problems, including phishing attacks, man-in-the-middle attacks and unwanted ads. Many routers can be hacked easily over the internet, and are found by botnets...
    dshull
    last modified by jyamada
  • Why does Anti-Malware for Mac scan so fast?

    Customers often ask if Malwarebytes Anti-Malware for Mac even scanned their computer, because it's over so quickly - less than a few seconds in some cases. Malwarebytes Anti-Malware for Mac is not broken, thou...
    dshull
    last modified by jyamada
  • Why do some extensions return after I remove them with Anti-Malware for Mac?

    If you are seeing an extension return after removing it with Anti-Malware for Mac, it may be because of sync settings in Chrome or Firefox.    Chrome and Firefox both include features that sync extensions b...
    dshull
    last modified by jyamada