• Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Activate Malwarebytes for Mac Premium

    Windows Activation Mac Activation Android Activation   Activating Malwarebytes for Mac enables Premium features such as Real-Time Protection.  To activate Malwarebytes for Mac Premium, have your Prem...
    fgil
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
    last modified by jyamada
  • How to Activate Malwarebytes for Mac

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    jyamada
    created by jyamada
  • Upgrade to the latest version of Malwarebytes for Mac

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends you upgrade to the latest version of our products.  Upgrading Malwarebytes for Mac requires you to follow the same set ...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Mac

    Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use t...
    fgil
    last modified by jyamada
  • Malwarebytes home products and macOS and OS X compatibility matrix

    To see which Malwarebytes products are still supported and maintained on macOS and OS X, refer to the matrix below.  Refer to the Malwarebytes Lifecycle Policy for clear guidance on the expected li...
    parche
    last modified by asmith
  • Malwarebytes for Mac User Guide v3.2

    Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes fo...
    jyamada
    last modified by jyamada
  • Anti-Malware for Mac v1.2.4 freezes/crashes

    An issue with Anti-Malware for Mac v1.2.4 and earlier versions running on Mac OS X 10.8 has been reported where the app is freezing or crashing.   Anti-Malware for Mac v1.2.4 and earlier versions are considered ...
    jyamada
    last modified by jyamada
  • Getting a Malwarebytes upgrade available alert

    When a Check for Updates is triggered, it connects with the Malwarebytes servers to check for the latest protection updates and product version.  If you are not running the latest Malwarebytes prod...
    mnaggar
    last modified by jyamada
  • Submit a malicious file or website to Malwarebytes

    If you suspect a file or website is malicious, submit a sample of the file or website to the Malwarebytes Forums Research Center.  Submitting a sample helps us improve the way our Malwarebytes software detec...
    dshull
    last modified by jyamada
  • Can Malwarebytes resolve issues with my browser or Internet connectivity?

    Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity.  If you're experiencing issues with your browser or Internet connection, you may need to restore your brows...
    dshull
    last modified by jyamada
  • Start a scan with Malwarebytes

    Scanning your computer helps detect and remove malware and other potentially unwanted items.  If you have Malwarebytes for Windows or Malwarebytes for Mac, we recommend scanning your computer at least once a...
    dshull
    last modified by jyamada
  • Malwarebytes has not detected or blocked malware

    Do you suspect your Malwarebytes software isn't detecting malware?  If you have already  Checked the Real-Time Protection status and Verified Web Protection is working, you could have a hacked...
    dshull
    last modified by jyamada
  • Uninstall Malwarebytes for Mac

    To uninstall Malwarebytes for Mac, you will need to find which version of Malwarebytes for Mac you have installed, then follow the instructions for your version.        Find your Malwareb...
    parche
    last modified by jyamada
  • Leftover Malwarebytes file in StagedExtensions folder

    On macOS 10.13 High Sierra, you may notice a file located at the following file path:   /Library/StagedExtensions/com.malwarebytes.mbam.rtprotection.kext   The file above is not removed from your macOS aft...
    asmith
    last modified by jyamada
  • Home Products Release History

    To see a list of all Malwarebytes Home products and their versions and updates, refer to the Release History page.   Additional information Upgrade to the latest version of Malwarebytes for Windows Upgrade ...
    asmith
    last modified by asmith