• Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio
  • Deactivate my Malwarebytes Premium license key

    We recommend deactivating your license key if: you are transferring your license key to a new device. you need to repair, replace, or sell your device. your device has been lost or stolen. ...
    dshull
    last modified by jyamada
  • Check the Real-Time Protection status

    Real-Time Protection is a Premium feature available in Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android.  Depending on your operating system, Real-Time Protection can block malware, ex...
    dshull
    last modified by jyamada
  • Turn Real-Time Protection on or off

    If you have the Premium version of Malwarebytes for Windows, Malwarebytes for Mac or Malwarebytes for Android, you can turn Real-Time Protection on or off.  You may find it helpful to turn off protection if you a...
    asmith
    last modified by jyamada
  • Unable to activate Malwarebytes Premium license key

    Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept y...
    asmith
    last modified by jyamada
  • Upgrade to the latest version of Malwarebytes for Android

    Windows Upgrade Mac Upgrade Android Upgrade   Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instru...
    dshull
    last modified by jyamada
  • Install Malwarebytes for Android

    Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malware...
    dshull
    last modified by jyamada
  • Activate Malwarebytes for Android Premium

    Windows Activation Mac Activation Android Activation   To activate the premium features in Malwarebytes for Android, you must have purchased a license key from the Malwarebytes store after July 31, 2017. &...
    parche
    last modified by jyamada
  • Malwarebytes for Android FAQs

    Premium TrialWhat happens when my Malwarebytes for Android Premium Trial expires? You can use Malwarebytes for Android for free, but the free version only offers an on-demand anti-malware scanner. Other features, such...
    asmith
    last modified by jyamada
  • Use SMS device control for Android

    SMS Device Control is a Malwarebytes for Android Premium feature that allows you to text message commands to your Android smartphone.  We recommend turning on SMS device control in case your Android is lost,...
    asmith
    last modified by jyamada
  • Enable or disable Malwarebytes for Android as a device administrator

    Device administrator is an Android feature that grants administrator privileges to an app on your device.  Google introduced device administration in Android v2.2 Froyo.  We rec...
    asmith
    last modified by jyamada
  • Uninstall Malwarebytes for Android

    You can uninstall Malwarebytes for Android using the device's settings or the Google Play Store.  Before you uninstall Malwarebytes for Android, you may need to deactivate the app as a device administra...
    parche
    last modified by jyamada
  • Malwarebytes for Android User Guide v3.2

    Malwarebytes for Android is our first Android application to include both free and Premium features.  Our Android application replaces its predecessor, Malwarebytes Anti-Malware Mobile, and includes scanning, upd...
    parche
    last modified by asmith
  • Home Products Release History

    To see a list of all Malwarebytes Home products and their versions and updates, refer to the Release History page.   Additional information Upgrade to the latest version of Malwarebytes for Windows Upgrade ...
    asmith
    last modified by asmith
  • See the number of devices my license protects

    When you purchase a license from the Malwarebytes store, you can choose to purchase a license to protect multiple devices.    To see how many devices your license protects, refer to your Malwarebytes confir...
    dshull
    last modified by jyamada
  • Sign up for Malwarebytes Premium with eero Plus

    Malwarebytes is a partner of eero—a home WiFi system provider.  eero Plus members can sign up for a free Malwarebytes Premium subscription for 3 devices.  Malwarebytes Premium is availab...
    asmith
    last modified by asmith
  • Start Android in Safe mode

    Safe mode is a startup method that allows you to troubleshoot issues with your Android device.  Use the instructions in this article to start your device in Safe mode.   InstructionsFor stock Android de...
    asmith
    last modified by asmith
  • Request a refund for Malwarebytes for Android Premium

    You can request a refund for Malwarebytes for Android Premium within 30-days of purchase date.  To request a refund, follow the instructions in the article  Report a problem with Malwarebytes for Androi...
    parche
    last modified by jyamada
  • Enable SMS Protection in Malwarebytes for Android 3.1

    This article provides instructions on how to enable SMS protection in Malwarebytes for Android.   Tap the Menu button at the top left corner of the Dashboard screen. Tap Settings from the menu. On the Setti...
    fgil
    last modified by jyamada
  • Malwarebytes for Android stops when enabling Device Administrator

    If Malwarebytes for Android stops working when you try to enable Device Administrator, this is the result of a crash. Malwarebytes for Android can crash when using the Dashboard or the Settings to enable Dev...
    asmith
    last modified by jyamada