• Configuring exclusions with Sophos Antivirus and Malwarebytes Anti-Malware

    Currently there is a conflict between Sophos Home and Malwarebytes Anti-Malware Premium that will cause web browsers to either lock up and not respond, or the browsers will not load any web pages.   In order ...
    dshull
    last modified by jyamada
  • How to exit Malwarebytes Anti-Malware from tray icon

    There will be some instances where you will want to completely exit Malwarebytes Anti-Malware. For example, Anti-Malware may be blocking your attempts to download a file from a trusted source.   If you need to e...
    parche
    last modified by jyamada
  • How can I disable the right-click context menu option to scan with Malwarebytes Anti-Malware?

    As of Malwarebytes Anti-Malware version 2.2.1, the right-click context menu option to scan is enabled by default.   If you do not wish to have this option enabled, follow these steps: Launch Malwarebytes A...
    dshull
    last modified by jyamada
  • How do I change my license in Malwarebytes Anti-Malware?

    To change your license: Launch Malwarebytes Anti-Malware. Click on the words My Account in the top right hand corner of the program. Click on the Change License button. Copy and paste your license key into the Key...
    dshull
    last modified by jyamada
  • What are PUP detections, are they threats, and should you delete them?

    PUP stands for Potentially Unwanted Programs. These are programs our researchers have found are sometimes added to a system without the user's knowledge or approval.   In Malwarebytes Anti-Malware versions 2.0 a...
    dshull
    last modified by jyamada
  • Why do I receive a message stating that my version of Malwarebytes Anti-Malware is not compatible?

    When installing Malwarebytes Anti-Malware, you may receive the following message. This error occurs when Malwarebytes Anti-Malware Premium is attempting to install over an existing version that would cause prob...
    dshull
    last modified by jyamada
  • I keep being notified that my trial has expired; how do I stop the notifications?

    If you are receiving notifications that your trial has expired, there are two ways you can end these: Click the End Free Trial button; OR Click Activate.  Refer to KB article, How to activat...
    dshull
    last modified by jyamada
  • How many computers may I install Malwarebytes Anti-Malware on?

    Our licenses can be tailored to accommodate the needs of our customers. However, after a purchase, the licenses cannot be modified or combined so it's important to know how your licenses have been configured after you...
    dshull
    last modified by jyamada
  • How long is my Malwarebytes Anti-Malware license valid for?

    How long your Malwarebytes Anti-Malware license will remain valid depends on what type of license you have. Malwarebytes Anti-Malware PRO licenses (purchased prior to 3/24/2014) are valid for an entire lifetime ...
    dshull
    last modified by jyamada
  • How do I activate Malwarebytes Anti-Malware on more than one computer?

    If you want to activate Malwarebytes Anti-Malware on more than one computer, you will need to download and install the software on these computers using the latest version of Malwarebytes Anti-Malware.    T...
    dshull
    last modified by jyamada
  • What should I do if I receive the error "Internal error: Expression error 'Runtime Error' / External exception E06D7363"?

    During installation of Malwarebytes Anti-Malware v2.x, if you receive the error Internal error: Expression error 'Runtime Error' / External exception E06D7363, please download the latest version of Malwarebytes A...
    dshull
    last modified by jyamada
  • What should I do if Malwarebytes Anti-Malware won't open because of an infection?

    If Malwarebytes Anti-Malware will not open because of an infection, you can use Malwarebytes Chameleon to launch the program.   While some products have trouble running on infected machines, Malwarebytes Anti-Ma...
    dshull
    last modified by jyamada
  • How do I uninstall Malwarebytes Anti-Malware?

    To uninstall Malwarebytes Anti-Malware from your computer, please use our Malwarebytes Clean Uninstall Tool. This tool was created to completely remove all traces of the program from your computer.  ...
    dshull
    last modified by jyamada
  • How-to: Restrict access to certain features in Malwarebytes Anti-Malware?

    On a computer with multiple Logins, it may get difficult to effectively protect the computer. Especially when Logins that are not Admin level, make changes to the security software that is protecting the computer. Mal...
    dshull
    last modified by jyamada
  • What is Malwarebytes Chameleon and when do I need it?

    Chameleon is a program that is included with your Malwarebytes Anti-Malware Program (MBAM).   This is what Chameleon does: There are certain variants of malware that are designed to stop security programs from be...
    parche
    last modified by jyamada