• Request billing support for my Malwarebytes subscription

    Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments.  Cleverbridge or 2checkout can help you: update your billing address stop automatic renewals cancel y...
    parche
    last modified by orubio
  • Uninstall Malwarebytes software from my Windows computer

    To uninstall Malwarebytes software from your Windows computer, use the Control Panel.  Control Panel is a Windows utility that includes tools to uninstall/change software on your computer...
    dshull
    last modified by jyamada
  • Received a Website Blocked notification from Malwarebytes for Windows

    If Malwarebytes for Windows displays a website blocked notification, this indicates Web Protection has blocked a potentially harmful website that may infect your computer.  If you have encountered a web...
    dshull
    last modified by jyamada
  • Can Malwarebytes resolve issues with my browser or Internet connectivity?

    Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity.  If you're experiencing issues with your browser or Internet connection, you may need to restore your brows...
    dshull
    last modified by jyamada
  • Malwarebytes Cleanup Utility FAQs

    What is the Malwarebytes Cleanup Utility? The Malwarebytes Cleanup Utility, also referred to as the Clean Uninstall Tool or MB-Clean, is tool for uninstalling Malwarebytes software from your Windows computer...
    asmith
    last modified by jyamada
  • Malwarebytes Cleanup Utility download and instructions

    The Malwarebytes Cleanup Utility removes Malwarebytes files, settings, and license information from your Windows computer.  You can use the Malwarebytes Cleanup Utility to uninstall your Malwarebytes software or ...
    dshull
    last modified by jyamada
  • Home Products Release History

    To see a list of all Malwarebytes Home products and their versions and updates, refer to the Release History page.   Additional information Upgrade to the latest version of Malwarebytes for Windows Upgrade ...
    asmith
    last modified by asmith
  • See the number of devices my license protects

    When you purchase a license from the Malwarebytes store, you can choose to purchase a license to protect multiple devices.    To see how many devices your license protects, refer to your Malwarebytes confir...
    dshull
    last modified by jyamada
  • Add Web Exclusions for Malwarebytes Anti-Malware Premium

    Malwarebytes Anti-Malware Premium v2.x blocks malicious websites, IP addresses, and processes that attempt to pass through your Internet connection.  If Malwarebytes Anti-Malware Premium blocks a w...
    dshull
    last modified by asmith
  • Malwarebytes Anti-Malware Premium blocks peer-to-peer programs

    When using a peer-to-peer (P2P) program such as Skype, BitTorrent, and Vuze, you may see Malicious Website Blocked notifications from Malwarebytes Anti-Malware Premium.  It's normal for Malicious Website Blo...
    dshull
    last modified by jyamada
  • What is the self-protection module and why should I enable it?

    The Self-Protection module is a component of Malwarebytes Anti-Malware that protects the software from unauthorized changes by other programs on the system. There is also an ability to start this protection ...
    dshull
    last modified by parche
  • How does the change to Malwarebytes 3 affect my Malwarebytes Anti-Malware Premium subscription?

    We released a new version of our software in December and it is a combination of our two core technologies with the inclusion of our newest technology, Anti-Ransomware. With the new protection features we have changed...
    parche
    last modified by parche
  • How-To: Scan a specific file, folder, drive, or group of files with Malwarebytes Anti-Malware?

    One of the best features of any Scan and Remediation software is the ability to scan specific files on our computers. Malwarebytes Anti-Malware has this features too, and by default this feature is turned on. Here are...
    dshull
    last modified by parche
  • Why does my computer freeze after I install Malwarebytes Anti-Malware?

    Your computer may freeze after installing Malwarebytes Anti-Malware due to resource conflicts that occur when the computer starts up. To work around this, you may need to delay Malwarebytes Anti-Malware's realtime Pro...
    parche
    last modified by jyamada
  • How do I schedule a scan or update in Malwarebytes Anti-Malware?

    Scheduling a scan or an update is only available for  Malwarebytes Anti-Malware Trial or Premium users. The steps to add a scheduled scan or update for Malwarebytes Anti-Malware 2.0 are below.   To create a ...
    parche
    last modified by jyamada
  • Why does Malwarebytes Anti-Malware seem to randomly scan the system?

    If Malwarebytes Anti-Malware appears to be scanning your system at random times, please make sure you do not have a scheduled scan enabled.   To verify your Scheduled Scans, please do the following: Launch ...
    parche
    last modified by jyamada
  • How do I disable notifications in Malwarebytes Anti-Malware

    To disable notifications when Malwarebytes Anti-Malware Premium blocks a file or website: Open Malwarebytes Anti-Malware v.2.x Click Settings -> General Settings Change Notifications to ...
    dshull
    last modified by jyamada
  • What are the different scan options in Malwarebytes Anti-Malware?

    Malwarebytes Anti-Malware v.2.x has three different scan options for user to choose from; these are described below.     Threat Scan: Threat Scans will scan the most common areas where malware is dete...
    dshull
    last modified by jyamada
  • How-to: Stop Malwarebytes Anti-Malware from blocking/scanning a file or program.

    We have all run into this before, where our anti-virus or security software is blocking or attempting to remove a file/program that we, as a consumer, feel are trusted items.   This stems from companies having d...
    dshull
    last modified by jyamada
  • How to exit Malwarebytes Anti-Malware from tray icon

    There will be some instances where you will want to completely exit Malwarebytes Anti-Malware. For example, Anti-Malware may be blocking your attempts to download a file from a trusted source.   If you need to e...
    parche
    last modified by jyamada