• See the number of devices my license protects

    When you purchase a license from the Malwarebytes store, you can choose to purchase a license to protect multiple devices.    To see how many devices your license protects, refer to your Malwarebytes confir...
    dshull
    last modified by asmith
  • Received a website blocked notification

    A website blocked notification appears when malicious website (web) protection detects a website, URL, or IP address that is suspicious or known to contain malware.  Web protection is a feature ava...
    dshull
    last modified by asmith
  • Add Web Exclusions for Malwarebytes Anti-Malware Premium

    Malwarebytes Anti-Malware Premium v2.x blocks malicious websites, IP addresses, and processes that attempt to pass through your Internet connection.  If Malwarebytes Anti-Malware Premium blocks a w...
    dshull
    last modified by jyamada
  • Malwarebytes Anti-Malware Premium blocks peer-to-peer programs

    When using a peer-to-peer (P2P) program such as Skype, BitTorrent, and Vuze, you may see Malicious Website Blocked notifications from Malwarebytes Anti-Malware Premium.  It's normal for Malicious Website Blo...
    dshull
    last modified by jyamada
  • How-To: Use the Malwarebytes Clean Uninstall Tool

    Malwarebytes Clean Uninstall Tool (MB-Clean)   Sometimes we run into problems with the software that are caused by corruption or leftover items associated with Malwarebytes software. This can be remedied by usin...
    dshull
    last modified by asmith
  • Self Protection preventing upgrade from 2.x to 3.2

    When upgrading from Malwarebytes Anti-Malware v2.2 to Malwarebytes for Windows v3.2 you may get an error message during the upgrade that looks like:     This message during set up will stop the set up and...
    parche
    last modified by jyamada
  • What is the self-protection module and why should I enable it?

    The Self-Protection module is a component of Malwarebytes Anti-Malware that protects the software from unauthorized changes by other programs on the system. There is also an ability to start this protection ...
    dshull
    last modified by parche
  • How-To: Cancel automatic renewal for Malwarebytes 3 Premium?

    In the event that you decide to cancel automatic renewal for your Malwarebytes 3 Premium subscription (either to completely cancel the subscription or to switch to manual renewal), you can either: Contact Malwarebyte...
    parche
    last modified by asmith
  • How does the change to Malwarebytes 3 affect my Malwarebytes Anti-Malware Premium subscription?

    We released a new version of our software in December and it is a combination of our two core technologies with the inclusion of our newest technology, Anti-Ransomware. With the new protection features we have changed...
    parche
    last modified by parche
  • How-To: Scan a specific file, folder, drive, or group of files with Malwarebytes Anti-Malware?

    One of the best features of any Scan and Remediation software is the ability to scan specific files on our computers. Malwarebytes Anti-Malware has this features too, and by default this feature is turned on. Here are...
    dshull
    last modified by parche
  • What are the recommended settings in advanced settings for Malwarebytes Anti-Malware 2.0?

    Clicking Recommended Settings under Advanced Settings in Malwarebytes Anti-Malware (MBAM) v.2.x will automatically change the settings to suggested settings which will provide optimal protecti...
    dshull
    last modified by jyamada
  • Why does my computer freeze after I install Malwarebytes Anti-Malware?

    Your computer may freeze after installing Malwarebytes Anti-Malware due to resource conflicts that occur when the computer starts up. To work around this, you may need to delay Malwarebytes Anti-Malware's realtime Pro...
    parche
    last modified by jyamada
  • Why is scan for rootkit off by default?

    Scan for rootkit is disabled by default because rootkit scanning takes substantially longer - it is a more thorough and essentially deeper scan of your system. However, rootkit scanning is an important part of th...
    dshull
    last modified by jyamada
  • How do I schedule a scan or update in Malwarebytes Anti-Malware?

    Scheduling a scan or an update is only available for  Malwarebytes Anti-Malware Trial or Premium users. The steps to add a scheduled scan or update for Malwarebytes Anti-Malware 2.0 are below.   To create a ...
    parche
    last modified by jyamada
  • Why does Malwarebytes Anti-Malware seem to randomly scan the system?

    If Malwarebytes Anti-Malware appears to be scanning your system at random times, please make sure you do not have a scheduled scan enabled.   To verify your Scheduled Scans, please do the following: Launch ...
    parche
    last modified by jyamada
  • How do I disable notifications in Malwarebytes Anti-Malware

    To disable notifications when Malwarebytes Anti-Malware Premium blocks a file or website: Open Malwarebytes Anti-Malware v.2.x Click Settings -> General Settings Change Notifications to ...
    dshull
    last modified by jyamada
  • What are the different scan options in Malwarebytes Anti-Malware?

    Malwarebytes Anti-Malware v.2.x has three different scan options for user to choose from; these are described below.     Threat Scan: Threat Scans will scan the most common areas where malware is dete...
    dshull
    last modified by jyamada
  • How-to: Stop Malwarebytes Anti-Malware from blocking/scanning a file or program.

    We have all run into this before, where our anti-virus or security software is blocking or attempting to remove a file/program that we, as a consumer, feel are trusted items.   This stems from companies having d...
    dshull
    last modified by jyamada
  • Why am I unable to click "Check for updates" in Malwarebytes Anti-Malware?

    If you are unable to click Check for updates in Malwarebytes Anti-Malware, then you must run the program as an administrator.   To run Malwarebytes Anti-Malware as an administrator: For Windows Vista through 10...
    dshull
    last modified by jyamada
  • Configuring exclusions with Sophos Antivirus and Malwarebytes Anti-Malware

    Currently there is a conflict between Sophos Home and Malwarebytes Anti-Malware Premium that will cause web browsers to either lock up and not respond, or the browsers will not load any web pages.   In order ...
    dshull
    last modified by jyamada