• Upgrade to the latest version of Malwarebytes for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version, follow the instructions below. To upgrade:  Go to the Products page...
    dshull
    last modified by jyamada
  • How can I reset my browser's home page and search settings on Mac?

    Adware frequently makes changes to your browser's settings, particularly your home page and search engine. Anti-Malware for Mac does not attempt to change these settings, for a variety of reasons, and so you may need ...
    dshull
    last modified by jyamada
  • How to troubleshoot problems with my browser extensions?

    If you are still having adware issues after scanning with Malwarebytes Anti-Malware for Mac, removing that adware and restarting the computer, then you may have a bad browser extension.   Try disabling...
    dshull
    last modified by orubio
  • How-To: Uninstall Malwarebytes for Android using Google Play

    With Android devices, you can uninstall APPs from the Google Play store. One of the features of Malwarebytes for Android is Device Administration, this will give the APP Administrator rites to perform some of the Key ...
    parche
    last modified by parche
  • How-To: Clear your Browsing Data and Cookies for Mac

    Malwarebytes for Mac does not detect or remove cookies. Cookies are just data stored by a website, and are not malware. At worst they can pose a threat to your privacy, in the case of tracking cookies. Further, many c...
    parche
    last modified by jyamada
  • How-To: Install Anti-Malware for Mac?

    Malwarebytes Anti-Malware for Mac is our first version of a Scan and Remediation software for Apple's OSX. If you would like to install the Malwarebytes Anti-Malware for Mac this guide will take you through the proces...
    dshull
    last modified by parche
  • Is Anti-Malware for Mac available for iPad/iPhone?

    Currently, Malwarebytes Anti- Malware for Mac is only compatible with Apple's OSX. Apple's iPhone and iPad use a mobile version of OSX called iOS. The coding structure for each is very different making the OSX version...
    parche
    last modified by parche
  • What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

    If your problem has not been resolved after running Anti-Malware for Mac, please ensure you've done all of the following: Run a scan of your computer with Anti-Malware for Mac Remove all items that were found (if an...
    dshull
    last modified by parche
  • How-To: Take a System Snapshot with Anti-Malware for Mac

    While working with one of our support agents who specialize on the Malwarebytes Anti-Malware for Mac, they will often times ask for a System Snapshot to see what is going on with the software and your system. This art...
    dshull
    last modified by parche
  • How-To: Uninstall Anti-Malware for Mac

    If you ever have to remove the software,to reinstall or to manually install the latest version you will need to use the correct procedure. This article will take you though the the process to uninstall Malwarebytes An...
    dshull
    last modified by parche
  • How-To: Submit suspected malware file to Malwarebytes

    Have you ever come across a suspicious file that you were unsure of? Sure! A lot of us have. Most of the time, we just delete them and move on with out lives. There is an alternative to just deleting and moving on. Ou...
    dshull
    last modified by parche
  • Malwarebytes Anti-Malware for Mac Guide v1.2.6

    Malwarebytes Anti-Malware for Mac is an application for Mac OS X designed to remove malware and adware from your computer. It is very simple to use, and for most problems, should clean up your system in less than a mi...
    jyamada
    last modified by jyamada
  • Another anti-virus app found things Malwarebytes Anti-Malware for Mac missed

    First, it's important to understand what Malwarebytes Anti-Malware for Mac does. It only looks for installed components of malware, adware and PUPs (Potentially Unwanted Programs). This also means that it only searche...
    dshull
    last modified by jyamada
  • Why is Malwarebytes Anti-Malware Mobile not compatible with my tablet?

    We are currently aware that customers who are attempting to install Malwarebytes Anti-Malware Mobile on some tablets are receiving an error message that the app is not compatible with their device. This error message ...
    dshull
    last modified by jyamada
  • How can I troubleshoot my wireless router or modem with my Mac?

    Hacked wireless routers are a common cause of a number of problems, including phishing attacks, man-in-the-middle attacks and unwanted ads. Many routers can be hacked easily over the internet, and are found by botnets...
    dshull
    last modified by jyamada
  • Why does Anti-Malware for Mac scan so fast?

    Customers often ask if Malwarebytes Anti-Malware for Mac even scanned their computer, because it's over so quickly - less than a few seconds in some cases. Malwarebytes Anti-Malware for Mac is not broken, thou...
    dshull
    last modified by jyamada
  • I got an error that Anti-Malware for Mac can't be opened because it wasn’t downloaded from the Mac App Store

    If you are receiving an error that Anti-Malware for Mac can't be opened because it was not downloaded from the Mac App Store (shown below), this is likely due to the security settings on your system.   To work...
    dshull
    last modified by jyamada
  • Why do some extensions return after I remove them with Anti-Malware for Mac?

    If you are seeing an extension return after removing it with Anti-Malware for Mac, it may be because of sync settings in Chrome or Firefox.    Chrome and Firefox both include features that sync extensions b...
    dshull
    last modified by jyamada
  • I'm still seeing problems in Firefox after running Anti-Malware for Mac, what should I do?

    Some adware, especially Conduit (aka Trovi, aka SearchProtect), will modify the Firefox app and the Firefox user profile. Some of the known modifications are not trivial to reverse. For that reason, we strongly recomm...
    dshull
    last modified by jyamada
  • What is System Integrity Protection and how does it affect Anti-Malware for Mac?

    Mac OS X 10.11, aka El Capitan, includes a feature called System Integrity Protection (SIP), which prevents modifications from being made to some key locations in the system. This is very powerful protection against m...
    dshull
    last modified by jyamada