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dcollins
The following table lists ports and URLs that should be opened on your firewall for Malwarebytes on Windows devices to communicate properly with these servers. By default, these ports are open, but if you have customized your firewall verify the following rules are in place.   URL Purpose www.malwarebytes.com:443 Used to verify connectivity to…
jyamada
Take a look at the Malwarebytes for Windows User Guide to become familiar with the features, settings, and benefits of Malwarebytes for Windows. The guide also has information regarding Malwarebytes for Windows Premium and Premium Trial. To download the Malwarebytes for Windows User Guide.
dshull
MB_Check is a diagnostic tool developed to take a look at the install state of Malwarebytes 3. It collects information relevant to Malwarebytes 3 to aid our Support Agents in discovering what is going on with the software when an error has occurred. When you run the tool, it will collect the information it needs, then compress them into a Zip file…
respinoza
The Malwarebytes Support Tool removes Malwarebytes files and settings from your Windows computer.  If you have activated Malwarebytes using a license key, this will be backed up so you will not need to re-input during post cleanup re-installation. You can use the Malwarebytes Support Tool to uninstall your Malwarebytes software or remove files…
respinoza
The Malwarebytes Support Tool can run without an Internet connection. When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uploading them to Malwarebytes Support.    Download the Malwarebytes Support Tool. Locate the downloaded file mb-support-x.x.x.xxx.exe. Downloaded…
asmith
If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility designed to upload data and help resolve issues with Malwarebytes for Windows.   To start, you must have an active Internet connection.  If…
respinoza
If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team. Before you use the Support Tool, verify your computer is connected to the Internet or see how to Use the Malwarebytes Support Tool without an…
asmith
The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool (FRST).  The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or…
jyamada
Malwarebytes for Mac is our latest anti-malware capable of replacing antivirus software on your OS X or macOS operating system.  For help with the features, settings, and technical requirements in Malwarebytes for Mac, refer to the Malwarebytes for Mac User Guide.
jyamada
Malwarebytes for iOS protects you from malicious and suspicious web sites, unwanted phone calls and text messages, and web-based advertising. Malwarebytes is available with full functionality in Premium mode, and limited features in Free mode.
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