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asmith
The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool (FRST).  The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or…
fgil
Windows Installation Mac Installation Android Installation   To use Malwarebytes for Mac on your macOS or OS X computer, download and install the latest version of Malwarebytes for Mac.  You can use this article to guide you through the Malwarebytes for Mac installation process.   Install Malwarebytes for Mac Download the latest version of…
dshull
Windows Installation Mac Installation Android Installation   Malwarebytes for Android, formerly known as Malwarebytes Anti-Malware Mobile, is a Malwarebytes app designed for Android devices.  Malwarebytes for Android is available from the Google Play Store.  See the instructions in this article to install Malwarebytes for Android.  …
fgil
Windows Activation Mac Activation Android Activation   Activating Malwarebytes for Mac enables Premium features such as Real-Time Protection.  To activate Malwarebytes for Mac Premium, have your Premium license key ready and follow the instructions below.     Your license key is located in the order confirmation email that was sent to you…
dshull
The Farbar Recovery Scan Tool (FRST) is a free Windows utility designed to create troubleshooting logs for your computer.  These logs help our Support team to identify and resolve issues with your computer.     There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.  To find which operating system is…
dshull
Mac OS X 10.11, aka El Capitan, includes a feature called System Integrity Protection (SIP), which prevents modifications from being made to some key locations in the system. This is very powerful protection against malware modifying system files or installing into hidden system-controlled folders.   It's possible to turn SIP off and worse, to…
jyamada
If you open a case with Malwarebytes Support your support technician may ask you to use the Malwarebytes Support Tool in order to gather troubleshooting information.  Watch this video in order to learn when and how to use the Malwarebytes Support Tool.
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jyamada
When Malwarbytes runs a scan and items are found they are placed in Quarantine.  Watch this video to learn how to view, restore, and delete items from Quarantine. 
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jyamada
Watch this video to learn how to check for program and database updates in Malwarebytes for Windows.
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jyamada
Watch this video to learn how to view and export reports in Malwarebytes for Windows.
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