• Top 5 Business KB Articles

    Where can I download my business products? How do I migrate my Malwarebytes Management Console installation? Malwarebytes Cloud Platform Minimum Specifications How to use the Malwarebytes Clean Uninstall tool How...
    jyamada
    last modified by jyamada
  • Windows Server VSS system writer is missing

    You may see the message 'The VSS system writer is missing' when trying to do backups on your server. This issue is due to the disappearance of the VSS System writer. As a result of one of the requirements with MES,...
    jross
    last modified by rsullinger
  • Malwarebytes Anti-Malware for Business Standalone Offline Updater

    The latest version of the Offline Updater can be found here: Offline updater    Run the executable on a system with internet access. This will create a new executable. Then, take the new executable to an ...
    jross
    last modified by rsullinger
  • How do I migrate my Malwarebytes Management Console installation?

    To migrate your Malwarebytes Management Console and Server:   Step 1-A If you are using an embedded DB, sql Express:  1. On the current server go to Start > All Programs > Malwarebytes Management...
    drossler
    last modified by rsullinger
  • New version of Anti-Ransomware for business is available.

    On 8/24/2017, we released version 0.9.18.806 of Anti-Ransomware. The change log for this build can be found below:   Performance/protective capability • Improved memory usage • Numerous enhanced...
    rsullinger
    last modified by rsullinger
  • How do I manually add an endpoint to Malwarebytes Cloud?

    Please follow the below steps to download the Malwarebytes Endpoint Agent installation file and manually add an endpoint to the Cloud Console.   Login to to your Cloud Console (http://cloud.malwarebytes.com) Se...
    drossler
    last modified by drossler
  • Malwarebytes Anti-Ransomware Administrator Guide v0.9

    How Malwarebytes Protects Against Ransomware Ransomware is a type of malware, and because of the danger which it presents, it receives a lot of attention. It often arrives on your endpoint because of unpatched or lit...
    jyamada
    last modified by rsullinger
  • Malwarebytes Anti-Ransomware FAQ

    What is Malwarebytes Anti-Ransomware? The anti-ransomware client is an agent that performs system-wide behavior monitoring and blocking of ransomware activity. It is a proactive and real-time protection which does not...
    dshull
    last modified by rsullinger
  • Malwarebytes Endpoint Security .ZIP File Contents

    This document goes over the contents and installation files contained within the Malwarebytes Endpoint Security .zip file. Please consult the Administrator guides for more information about a specific Malwarebytes End...
    drossler
    last modified by drossler
  • How to configure Malwarebytes and Trend Micro OfficeScan XG to avoid conflicts

    Configuration on the management console   First, open up the management console and click on the policy pane.     2. From there, open up the policy you wish to configure and click on the ...
    rsullinger
    last modified by rsullinger
  • How do I allow WMI through firewall?

    You may experience this problem, even with the firewall off, depending on the permissions settings of a target endpoint. RPC server is unavailable. Please allow WMI through Windows Firewall. To fix it if this occurs...
    drossler
    last modified by rsullinger
  • Cloud Platform August 2017 Rollout

    A new version of the Cloud Console was released on August 8th. The latest release included the following new features:   • For expired licenses, disable the real-time protection features • C...
    jross
    last modified by rsullinger
  • What can I do if my agents are showing offline in the cloud platform?

    Issue Agents can show offline after the July 27th cloud console maintenance because the DNS entry changed during the maintenance window.   Cause The DNS entry did not get refreshed on the endpoint and the agents ...
    jross
    last modified by rsullinger
  • Creating Exclusions in Cloud Console

    In order to set up Exclusions for the Cloud Console, please follow the below steps.   Click on "Settings". Select "Exclusions". Click on the "New" button to create a new exclusion. Or, click on the name of a ...
    drossler
    last modified by drossler
  • How to swap between EP and IR in the Malwarebytes cloud platform

    In the cloud platform there may be times when you will need to swap between the Endpoint protection (EP) and Incident response (IR) pieces. To do this, please follow these instructions:   Log into the Cloud plat...
    rsullinger
    last modified by rsullinger
  • Why do I receive the error, “Unable to contact server to verify your license key Please check your connection”?

    This is likely occurring because the management server is unable to verify the status of your license, usually due to a network communication issue.  Please ensure that the following communication criteria are me...
    drossler
    last modified by jross
  • Enable Context Menu for Managed Clients

    Issue When trying to scan an object by right-clicking on the file, the option to scan does not appear.   Cause Context Menu is disabled by the policy the endpoint is using.   Resolution Open up the Mana...
    jross
    last modified by jross
  • Cloud Agent Discovery and Deployment Tool

    Question Where can I download the Discovery and Deployment tool to push out agents on the network?   Answer The Discovery and Deployment tool is available in the Endpoint section of the Cloud Console. Once log...
    jross
    last modified by jross
  • How do I upgrade to the latest version of the Malwarebytes Management Console?

    **v1.8.0.3443 is the latest version of the Management Console - 07/28/2017**   These instructions will guide you through the process of upgrading Malwarebytes Management Console (MBMC) to the latest version. ...
    drossler
    last modified by rsullinger
  • Cloud EP/IR Agent failing on Windows Server 2008

    Issue The endpoint agent install successfully but fails to register into the Cloud console. Error in logs: "The client and server cannot communicate, because they do not possess a common algorithm."   Cause T...
    jross
    last modified by rsullinger