• Malwarebytes Administrator Guide v1.0

    The Malwarebytes platform is comprised of several components that enhance the security of your network, your endpoints, and your users. The purpose of this guide is to help you use the Malwarebytes platform. Please no...
    jyamada
    last modified by asmith
  • Reports do not appear in Malwarebytes Management Console

    If your Malwarebytes Management Console is unable to display or preview Reports, you may see one of the following error messages: Error 1: Server Error in '/active' Application. The file '/active/reports/Summary...
    drossler
    last modified by drossler
  • "Partner transaction manager" error in Malwarebytes Management Console

    In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HR...
    asmith
    last modified by jyamada
  • Malwarebytes cloud platform update - November 15, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Create...
    jyamada
    last modified by jkeiderling
  • Firewall prerequisites to deploy clients via Group Policy

    Before you can deploy clients from the Malwarebytes Management Console or Malwarebytes cloud platform, you must configure your Group Policy's (GPO) firewall.   Here is a list of firewall prerequisites: Ope...
    rsullinger
    last modified by jyamada
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help  troubleshoot the issue.  To collect Malwarebytes Endpoint Agent ...
    rsullinger
    last modified by jyamada
  • Create an installation package for Malwarebytes Endpoint Security

    To create setup files for Malwarebytes Endpoint Security, use the Malwarebytes Management Console (MBMC) to create an installation package.   You create an installation package for the following reasons: To use...
    drossler
    last modified by jyamada
  • Configure Malwarebytes Management Console to remove PUPs or PUMs automatically

    By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management...
    asmith
    last modified by jyamada
  • Malwarebytes cloud platform update - September 18, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on September 18, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made. ...
    rsullinger
    last modified by jyamada
  • Malwarebytes cloud platform update - October 23, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on October 23, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.  ...
    jyamada
    last modified by jyamada
  • How do I backup and restore my Malwarebytes Management Console database?

    To backup or restore your Malwarebytes Management Console (MBMC) database:   Server 2008 Log on to your Management Server Click Start > All Programs > Malwarebytes Management ...
    drossler
    last modified by rsullinger
  • Understanding the Malwarebytes endpoint agents

    Malwarebytes protection is delivered to you as an install-able agent. Each agent serves a different purpose, and must be configured to provide proper functionality.   Available agents include:   Incident R...
    rsullinger
    last modified by rsullinger
  • Malwarebytes endpoint agent exclusions

    For the cloud platform, there are some recommended exclusions to put in place if you are using other protection software. These can range from network firewalls to anti-virus software. To ensure our product ...
    drossler
    last modified by vbariteau
  • How to export data from the Malwarebytes SQL database

    There is a command utility, BCP that is installed along with SQL Management Studio. It copies data out of an instance of SQL Server.   Here is some info on the utility: https://msdn.microsoft.com/en-us/library/ms...
    vbariteau
    last modified by rsullinger
  • Upgrade to the latest version of Malwarebytes Breach Remediation for Mac

    Malwarebytes recommends customers run the current version of our products.  If you want to manually upgrade to the latest version of Malwarebytes Breach Remediation for Mac, follow the instructions below....
    drossler
    last modified by jyamada
  • Malwarebytes Anti-Exploit Known Issues

    Last updated: June 01, 2017   Malwarebytes 3.0 (MB3) -- Known Issues in Anti-Exploit Module:  No Known issues.   MBAE Standalone -- Known Issues and Conflicts:  Malwarebytes products are incompati...
    drossler
    last modified by rsullinger
  • How-To: Use the Malwarebytes Clean Uninstall Tool

    Malwarebytes Clean Uninstall Tool (MB-Clean)   Sometimes we run into problems with the software that are caused by corruption or leftover items associated with Malwarebytes software. This can be remedied by usin...
    jyamada
    created by jyamada
  • What exclusions should I add to my antivirus when using Malwarebytes Endpoint Security?

    If you are using an antivirus alongside Malwarebytes Endpoint Security, you may need to add the following files to your antivirus exclusion or ignore list. Please add the following files as both Excluded Files and E...
    drossler
    last modified by rsullinger
  • How do I know if Malwarebytes Anti-Exploit is working correctly?

    To test if Malwarebytes Anti-Exploit is working correctly, please follow these steps: Download the mbae-test.exe utility from here. Once downloaded, run the mbae-text.exe tool. Try clicking both the Norma...
    drossler
    last modified by rsullinger
  • Management Console: How do I configure Malwarebytes Managed Clients for sysprep?

    If you plan on installing the Malwarebytes managed client on an image, you will need to set up the image in a specific way. Please follow these steps:   Create an installation package of the policy you would lik...
    drossler
    last modified by rsullinger