• Top Business KB Articles

    Protect your network from Emotet Trojan Upgrade to the latest version of the Malwarebytes Management Console Install and activate Malwarebytes Anti-Malware for Business as unmanaged clients Malwarebytes Cloud Co...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform update - August 2018

    New Features Malwarebytes cloud platform now supports role-based access control (RBAC). We’ve made RBAC extremely easy, enabling administrators to rapidly protect console access and data with the appropriate ro...
    rsullinger
    last modified by jkeiderling
  • Malwarebytes Anti-Malware for Business, End of Life FAQs

    When will Malwarebytes Anti-Malware for Business reach End of Life (EOL)? Malwarebytes Anti-Malware for Business will reach End of Life (EOL) on August 28, 2018.   What will happen to the remainder of my subscrip...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Malware for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Malware for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Malwarebytes Anti-Exploit for Business, End of Life FAQs

    When will Malwarebytes Anti-Exploit for Business reach End of Life (EOL)? Malwarebytes Anti-Exploit for Business will reach End of Life (EOL) on August 28, 2018.   What will happen to the remainder of my subscrip...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Exploit for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Exploit for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Windows script to display Malwarebytes Endpoint Agent service status 

    To verify a Malwarebytes Endpoint is running, you can download and run the ServiceStatus.cmd script on the endpoint.   Download the attached script ServiceStatus.cmd.txt.zip to the endpoint computer. Ext...
    aprobert
    last modified by jyamada
  • Endpoint agent service not starting

    Issue:  Occasionally the Malwarebytes endpoint agent service may not start when the computer is booted up. We are currently working on a fix for this. As a temporary workaround until a permanent fix is released,...
    rsullinger
    last modified by rsullinger
  • Prepare an image in VMWare Horizon

    Issue  VMWare Horizon does not support sysprep. Because of this, we agree with using VMWare’s recommendation and avoid using it for consistent cloning results. Please use these steps below to make sure the...
    rsullinger
    last modified by jyamada
  • Malwarebytes Anti-Exploit Known Issues

    Last updated: July 6, 2018   Malwarebytes 3.0 (MB3) -- Known Issues in Anti-Exploit Module:   Google Chrome Browser Version: 67.0.3396.99 and above: When Chrome closes/terminates unexpectedly, use...
    drossler
    last modified by rsullinger
  • Symantec Endpoint Protection Conflict

    Issue  Computers running Symantec Endpoint Protection (SEP) alongside Malwarebytes Endpoint Protection may experience sluggish performance. These problems can range from slower boot times to generally slow PC pe...
    rsullinger
    last modified by rsullinger
  • Malwarebytes Cleanup Utility for business environments

    The Malwarebytes Support Tool Cleanup Utility removes Malwarebytes products, including their files, settings, and license information.  To remove Malwarebytes business software from a Windows endpoint, download t...
    asmith
    last modified by rsullinger
  • Upgrade to the latest version of the Malwarebytes Management Console

    To take advantage of new features and improvements, we recommend upgrading to the latest version of the Malwarebytes Management Console.  Upgrading the Malwarebytes Management Console does not interfere with...
    drossler
    last modified by rsullinger
  • How to collect Managed Client Logs

    Sometimes the support agent will request Managed Client logs to look into the issue further. You can collect all of a Managed Client's local logs at once using the Collect Client Log tool. This tool col...
    drossler
    last modified by rsullinger
  • How do I collect the Management Server Logs?

    Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below.    Windows Server 2008:  Go to Start > Al...
    jross
    last modified by rsullinger
  • How to add change the database owner for the Management Console

    Issue:  If you are attempting to Upgrade to the latest version of the Malwarebytes Management Console , you may run into an issue where the upgrade cannot proceed. This is due to not using the original ...
    vbariteau
    last modified by rsullinger
  • Protect your network from Emotet Trojan

    Emotet is a banking Trojan that can steal data by eavesdropping on your network traffic.  Its goal is to steal user credentials.  Emotet is commonly spread by email, both using infected attachments as well a...
    asmith
    last modified by jyamada
  • DNS issue with Active Directory - unable to resolve hostnames

    Malwarebytes Endpoint Protection version 3.4.5.xxxx blocks DNS communications on an Active Directory server where   a DNS server is present.  Symptoms include the inability to resolve any hostnames to IPs. &...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform does not show Endpoint Agent

    If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes cloud platform, it may be due to endpoint having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs ...
    vbariteau
    last modified by jyamada
  • Malwarebytes cloud platform update - July 19, 2018

    Malwarebytes updated our cloud platform on July 19, 2018 at 8:00PM EST / 5:00PM PST.  As a customer of this platform, we want to take a moment to familiarize you with the changes that were deployed.   New Fe...
    jyamada
    last modified by jyamada