• Malwarebytes Anti-Malware for Business, End of Life FAQs

    When will Malwarebytes Anti-Malware for Business reach End of Life (EOL)? Malwarebytes Anti-Malware for Business will reach End of Life (EOL) on August 28, 2018.   What will happen to the remainder of my subscrip...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Malware for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Malware for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Migrate Malwarebytes Anti-Exploit for Business to Endpoint Security Instructions

    As of August 28, 2018, Malwarebytes Anti-Exploit for Business is End of Life (EOL), and your subscription has been migrated to Malwarebytes Endpoint Security for the remainder of your subscription term. To take advant...
    jyamada
    last modified by jyamada
  • Upgrade to the latest version of the Malwarebytes Management Console

    To take advantage of new features and improvements, we recommend upgrading to the latest version of the Malwarebytes Management Console.  Upgrading the Malwarebytes Management Console does not interfere with...
    drossler
    last modified by rsullinger
  • How to collect Managed Client Logs

    Sometimes the support agent will request Managed Client logs to look into the issue further. You can collect all of a Managed Client's local logs at once using the Collect Client Log tool. This tool col...
    drossler
    last modified by rsullinger
  • How do I collect the Management Server Logs?

    Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below.    Windows Server 2008:  Go to Start > Al...
    jross
    last modified by rsullinger
  • How to add change the database owner for the Management Console

    Issue:  If you are attempting to Upgrade to the latest version of the Malwarebytes Management Console , you may run into an issue where the upgrade cannot proceed. This is due to not using the original ...
    vbariteau
    last modified by rsullinger
  • Move the Malwarebytes Management Console to another server

    If you need to replace the server running or want to move Malwarebytes Management Console to a new server, you can migrate the Malwarebytes Management Console.  Migrating the Malwarebytes Management Console ...
    drossler
    last modified by rsullinger
  • Backup or restore the Malwarebytes Management Console database

    To backup or restore the Malwarebytes Management Console's program and configuration files, use the Data Backup and Restoration tool.  We recommend backing up the Malwarebytes Management Console before you M...
    drossler
    last modified by rsullinger
  • Exclude Malwarebytes and Trend Micro OfficeScan XG

    We've identified incidents where Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Security and the Malwarebytes cloud platform.  In some incidents, Trend Micro OfficeScan XG blocks install...
    rsullinger
    last modified by rsullinger
  • Anti-Exploit's protection is blocking Visual Basic 6

    Malwarebytes' Anti-Exploit protection hooks into browsers to monitor for the launching of VBscript interpreters with a generic detection and block all VBscript invocations. This is consistent with Mi...
    aprobert
    last modified by rsullinger
  • Malwarebytes client services fail to start on Windows machines

    Malwarebytes client services are not starting properly on some underpowered Windows 10 machines.  The services also fail to restart or freeze, particularly when the user logs into Windows.   Environment...
    asmith
    last modified by jyamada
  • Get Started with Malwarebytes Endpoint Security

    Thank you for choosing Malwarebytes to protect your company.  Malwarebytes Endpoint Security is comprised of several clients designed to enhance the security of your network, your computers, and you users.  ...
    drossler
    last modified by jyamada
  • Download business products for on-premises solutions

    If you have subscribed to an on-premises solution, such as Malwarebytes Endpoint Security or Malwarebytes Breach Remediation, you can download, install, and activate your product as needed using the resources provided...
    drossler
    last modified by rsullinger
  • Malwarebytes Endpoint Security exclusions list

    Installing more than one antivirus, firewall, or other security software may cause unexpected behaviors and performance issues.  Excluding Malwarebytes Endpoint Security file paths can help prevent your other sec...
    drossler
    last modified by jyamada
  • Malwarebytes recommended configuration and support for Windows server roles

    This article applies to the Malwarebytes on-premise corporate solution Malwarebytes Endpoint Security and cloud-based corporate solution Malwarebytes Endpoint Protection.   Malwarebytes supports all stock Window...
    jyamada
    last modified by jyamada
  • Install Malwarebytes Management Console

    The Malwarebytes Management Console is a user interface designed to facilitate and manage Malwarebytes Anti-Malware and Anti-Exploit on your endpoints.     Your confirmation email includes a softw...
    drossler
    last modified by jyamada
  • Error message: VSS System Writer is missing

    If you attempt to back up the Malwarebytes Management Console using the Data Backup and Restoration tool, you may see the message:   The VSS system writer is missing.   Cause The Data Backup and Restora...
    jross
    last modified by jyamada
  • Install managed clients with Malwarebytes Management Console

    With the Malwarebytes Management Console, you can install managed Malwarebytes for Business clients on your Windows endpoints.  Managed clients allow you to monitor, control, and facilitate Malwarebytes Anti-Malw...
    drossler
    last modified by asmith
  • Update managed or unmanaged Malwarebytes for Business clients

    We recommend updating your Malwarebytes Anti-Malware and Anti-Exploit clients to improve your endpoint's protection, add new features, or fix known issues.  If you've installed the Malwarebytes Management Co...
    drossler
    last modified by jyamada