• Reports do not appear in Malwarebytes Management Console

    If your Malwarebytes Management Console is unable to display or preview Reports, you may see one of the following error messages: Error 1: Server Error in '/active' Application. The file '/active/reports/Summary...
    drossler
    last modified by drossler
  • "Partner transaction manager" error in Malwarebytes Management Console

    In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HR...
    asmith
    last modified by jyamada
  • Firewall prerequisites to deploy clients via Group Policy

    Before you can deploy clients from the Malwarebytes Management Console or Malwarebytes cloud platform, you must configure your Group Policy's (GPO) firewall.   Here is a list of firewall prerequisites: Ope...
    rsullinger
    last modified by jyamada
  • Create an installation package for Malwarebytes Endpoint Security

    To create setup files for Malwarebytes Endpoint Security, use the Malwarebytes Management Console (MBMC) to create an installation package.   You create an installation package for the following reasons: To use...
    drossler
    last modified by jyamada
  • Configure Malwarebytes Management Console to remove PUPs or PUMs automatically

    By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management...
    asmith
    last modified by jyamada
  • How do I backup and restore my Malwarebytes Management Console database?

    To backup or restore your Malwarebytes Management Console (MBMC) database:   Server 2008 Log on to your Management Server Click Start > All Programs > Malwarebytes Management ...
    drossler
    last modified by rsullinger
  • How to export data from the Malwarebytes SQL database

    There is a command utility, BCP that is installed along with SQL Management Studio. It copies data out of an instance of SQL Server.   Here is some info on the utility: https://msdn.microsoft.com/en-us/library/ms...
    vbariteau
    last modified by rsullinger
  • Management Console: How do I configure Malwarebytes Managed Clients for sysprep?

    If you plan on installing the Malwarebytes managed client on an image, you will need to set up the image in a specific way. Please follow these steps:   Create an installation package of the policy you would lik...
    drossler
    last modified by rsullinger
  • Windows Server VSS system writer is missing

    You may see the message 'The VSS system writer is missing' when trying to do backups on your server. This issue is due to the disappearance of the VSS System writer. As a result of one of the requirements with MES,...
    jross
    last modified by rsullinger
  • How do I migrate my Malwarebytes Management Console installation?

    To migrate your Malwarebytes Management Console and Server:   Step 1-A If you are using an embedded DB, sql Express:  1. On the current server go to Start > All Programs > Malwarebytes Management...
    drossler
    last modified by rsullinger
  • Malwarebytes Endpoint Security .ZIP File Contents

    This document goes over the contents and installation files contained within the Malwarebytes Endpoint Security .zip file. Please consult the Administrator guides for more information about a specific Malwarebytes End...
    drossler
    last modified by drossler
  • How to configure Malwarebytes and Trend Micro OfficeScan XG to avoid conflicts

    Configuration on the management console   First, open up the management console and click on the policy pane.     2. From there, open up the policy you wish to configure and click on the ...
    rsullinger
    last modified by rsullinger
  • How do I allow WMI through firewall?

    You may experience this problem, even with the firewall off, depending on the permissions settings of a target endpoint. RPC server is unavailable. Please allow WMI through Windows Firewall. To fix it if this occurs...
    drossler
    last modified by rsullinger
  • Why do I receive the error, “Unable to contact server to verify your license key Please check your connection”?

    This is likely occurring because the management server is unable to verify the status of your license, usually due to a network communication issue.  Please ensure that the following communication criteria are me...
    drossler
    last modified by jross
  • Enable Context Menu for Managed Clients

    Issue When trying to scan an object by right-clicking on the file, the option to scan does not appear.   Cause Context Menu is disabled by the policy the endpoint is using.   Resolution Open up the Mana...
    jross
    last modified by jross
  • How do I upgrade to the latest version of the Malwarebytes Management Console?

    **v1.8.0.3443 is the latest version of the Management Console - 07/28/2017**   These instructions will guide you through the process of upgrading Malwarebytes Management Console (MBMC) to the latest version. ...
    drossler
    last modified by rsullinger
  • Registry keys commonly hit by GPO PUM False Positive

    Here is a list of registry keys commonly hit by the GPO PUM false positive during a scan. By entering the below into Malwarebytes Anti-Malware Ignore List or in the Exclusions section of the Cloud platform&#...
    jross
    last modified by jyamada
  • How do I deploy managed clients from the Management Console?

      Log in to the console and go to the Admin Pane > Client Push Install tab. Before deploying you will first need to find your clients. You can scan for clients three ways: By IP range, by file, or by OU. ...
    drossler
    last modified by jyamada
  • How to Deploy Clients From the Management Console

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    jyamada
    created by jyamada
  • How do I install the Malwarebytes Management Console Management Server?

      To install Malwarebytes Enterprise Edition and the Malwarebytes Management Console:   Download the installation file from your Confirmation email and copy it to the server you wish to use ...
    drossler
    last modified by jyamada