• Malwarebytes Administrator Guide v1.0

    The Malwarebytes platform is comprised of several components that enhance the security of your network, your endpoints, and your users. The purpose of this guide is to help you use the Malwarebytes platform. Please no...
    jyamada
    last modified by asmith
  • Malwarebytes cloud platform update - November 15, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Create...
    jyamada
    last modified by jkeiderling
  • Firewall prerequisites to deploy clients via Group Policy

    Before you can deploy clients from the Malwarebytes Management Console or Malwarebytes cloud platform, you must configure your Group Policy's (GPO) firewall.   Here is a list of firewall prerequisites: Ope...
    rsullinger
    last modified by jyamada
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help  troubleshoot the issue.  To collect Malwarebytes Endpoint Agent ...
    rsullinger
    last modified by jyamada
  • Configure Malwarebytes Management Console to remove PUPs or PUMs automatically

    By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management...
    asmith
    last modified by jyamada
  • Malwarebytes cloud platform update - September 18, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on September 18, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made. ...
    rsullinger
    last modified by jyamada
  • Malwarebytes cloud platform update - October 23, 2017

    We have recently performed a scheduled update to our Malwarebytes cloud platform on October 23, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.  ...
    jyamada
    last modified by jyamada
  • Understanding the Malwarebytes endpoint agents

    Malwarebytes protection is delivered to you as an install-able agent. Each agent serves a different purpose, and must be configured to provide proper functionality.   Available agents include:   Incident R...
    rsullinger
    last modified by rsullinger
  • Malwarebytes endpoint agent exclusions

    For the cloud platform, there are some recommended exclusions to put in place if you are using other protection software. These can range from network firewalls to anti-virus software. To ensure our product ...
    drossler
    last modified by vbariteau
  • How do I manually add an endpoint to Malwarebytes Cloud?

    Please follow the below steps to download the Malwarebytes Endpoint Agent installation file and manually add an endpoint to the Cloud Console.   Login to to your Cloud Console (http://cloud.malwarebytes.com) Se...
    drossler
    last modified by drossler
  • How to configure Malwarebytes and Trend Micro OfficeScan XG to avoid conflicts

    Configuration on the management console   First, open up the management console and click on the policy pane.     2. From there, open up the policy you wish to configure and click on the ...
    rsullinger
    last modified by rsullinger
  • How do I allow WMI through firewall?

    You may experience this problem, even with the firewall off, depending on the permissions settings of a target endpoint. RPC server is unavailable. Please allow WMI through Windows Firewall. To fix it if this occurs...
    drossler
    last modified by rsullinger
  • Cloud Platform August 2017 Rollout

    A new version of the Cloud Console was released on August 8th. The latest release included the following new features:   • For expired licenses, disable the real-time protection features • C...
    jross
    last modified by rsullinger
  • What can I do if my agents are showing offline in the cloud platform?

    Issue Agents can show offline after the July 27th cloud console maintenance because the DNS entry changed during the maintenance window.   Cause The DNS entry did not get refreshed on the endpoint and the agents ...
    jross
    last modified by rsullinger
  • Creating Exclusions in Cloud Console

    In order to set up Exclusions for the Cloud Console, please follow the below steps.   Click on "Settings". Select "Exclusions". Click on the "New" button to create a new exclusion. Or, click on the name of a ...
    drossler
    last modified by drossler
  • How to swap between EP and IR in the Malwarebytes cloud platform

    In the cloud platform there may be times when you will need to swap between the Endpoint protection (EP) and Incident response (IR) pieces. To do this, please follow these instructions:   Log into the Cloud plat...
    rsullinger
    last modified by rsullinger
  • Cloud Agent Discovery and Deployment Tool

    Question Where can I download the Discovery and Deployment tool to push out agents on the network?   Answer The Discovery and Deployment tool is available in the Endpoint section of the Cloud Console. Once log...
    jross
    last modified by jross
  • Cloud EP/IR Agent failing on Windows Server 2008

    Issue The endpoint agent install successfully but fails to register into the Cloud console. Error in logs: "The client and server cannot communicate, because they do not possess a common algorithm."   Cause T...
    jross
    last modified by rsullinger
  • Malwarebytes cloud platform minimum specifications

    Prior to installation of any endpoint agents, you should assure that endpoints meet minimum specifications.   The following are system requirements for your Malwarebytes cloud console:     Browser ...
    rsullinger
    last modified by jyamada
  • Malwarebytes Endpoint Protection and Incident Response Free Trial FAQ

    Trial Q: Is this the download for the free remediation tool? A: No – the free consumer remediation tool can be found Malwarebytes 3.0,This is the business trial for Malwarebytes Endpoint Protection and Inciden...
    jross
    last modified by jross