• Malwarebytes cloud platform update - August 2018

    New Features Malwarebytes cloud platform now supports role-based access control (RBAC). We’ve made RBAC extremely easy, enabling administrators to rapidly protect console access and data with the appropriate ro...
    rsullinger
    last modified by jkeiderling
  • Windows script to display Malwarebytes Endpoint Agent service status 

    To verify a Malwarebytes Endpoint is running, you can download and run the ServiceStatus.cmd script on the endpoint.   Download the attached script ServiceStatus.cmd.txt.zip to the endpoint computer. Ext...
    aprobert
    last modified by jyamada
  • Endpoint agent service not starting

    Issue:  Occasionally the Malwarebytes endpoint agent service may not start when the computer is booted up. We are currently working on a fix for this. As a temporary workaround until a permanent fix is released,...
    rsullinger
    last modified by rsullinger
  • Prepare an image in VMWare Horizon

    Issue  VMWare Horizon does not support sysprep. Because of this, we agree with using VMWare’s recommendation and avoid using it for consistent cloning results. Please use these steps below to make sure the...
    rsullinger
    last modified by jyamada
  • Symantec Endpoint Protection Conflict

    Issue  Computers running Symantec Endpoint Protection (SEP) alongside Malwarebytes Endpoint Protection may experience sluggish performance. These problems can range from slower boot times to generally slow PC pe...
    rsullinger
    last modified by rsullinger
  • Malwarebytes Cleanup Utility for business environments

    The Malwarebytes Support Tool Cleanup Utility removes Malwarebytes products, including their files, settings, and license information.  To remove Malwarebytes business software from a Windows endpoint, download t...
    asmith
    last modified by rsullinger
  • Protect your network from Emotet Trojan

    Emotet is a banking Trojan that can steal data by eavesdropping on your network traffic.  Its goal is to steal user credentials.  Emotet is commonly spread by email, both using infected attachments as well a...
    asmith
    last modified by jyamada
  • DNS issue with Active Directory - unable to resolve hostnames

    Malwarebytes Endpoint Protection version 3.4.5.xxxx blocks DNS communications on an Active Directory server where   a DNS server is present.  Symptoms include the inability to resolve any hostnames to IPs. &...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform does not show Endpoint Agent

    If you cannot find a Malwarebytes Endpoint Agent in the Malwarebytes cloud platform, it may be due to endpoint having outdated certificates. To confirm this, go to C:\ProgramData\Malwarebytes Endpoint Agent\Logs ...
    vbariteau
    last modified by jyamada
  • Malwarebytes cloud platform update - July 19, 2018

    Malwarebytes updated our cloud platform on July 19, 2018 at 8:00PM EST / 5:00PM PST.  As a customer of this platform, we want to take a moment to familiarize you with the changes that were deployed.   New Fe...
    jyamada
    last modified by jyamada
  • Collect Malwarebytes Endpoint Agent diagnostic logs

    If a local machine is encountering issues with the Malwarebytes Endpoint Agent, our Support team may request diagnostic logs to help troubleshoot the issue.  To collect Endpoint Agent diagnostic logs from a ...
    rsullinger
    last modified by rsullinger
  • Exclude Malwarebytes and Trend Micro OfficeScan XG

    We've identified incidents where Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Security and the Malwarebytes cloud platform.  In some incidents, Trend Micro OfficeScan XG blocks install...
    rsullinger
    last modified by rsullinger
  • Anti-Exploit's protection is blocking Visual Basic 6

    Malwarebytes' Anti-Exploit protection hooks into browsers to monitor for the launching of VBscript interpreters with a generic detection and block all VBscript invocations. This is consistent with Mi...
    aprobert
    last modified by rsullinger
  • Malwarebytes Cloud Console Administrator Guide, 14 June 2018

    The Malwarebytes cloud platform is comprised of several components that enhance the security of your network, your endpoints, and your users, without the need of a local server.  The purpose of this guide is to h...
    jyamada
    last modified by jyamada
  • Malwarebytes client services fail to start on Windows machines

    Malwarebytes client services are not starting properly on some underpowered Windows 10 machines.  The services also fail to restart or freeze, particularly when the user logs into Windows.   Environment...
    asmith
    last modified by jyamada
  • Malwarebytes cloud platform update - June 14, 2018

      New Product Announcement: Malwarebytes Endpoint Protection and Response  Endpoint Protection and Response is our new easy-to-use solution that allows you to extend your existing Malwarebytes Endpoint Prot...
    jyamada
    last modified by jkeiderling
  • Let's Get Started Malwarebytes Endpoint Protection

    Open video

    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform update - May 29, 2018

      The Malwarebytes cloud console is scheduled to apply back-end optimizations on May 29, 2018 at 11:00pm EST / 8:00PM PST.  We anticipate approximately 30 minutes of console downtime to complete this update...
    jyamada
    last modified by jyamada
  • Malwarebytes cloud platform and Microsoft Security Essentials conflict

    Issue Malwarebytes cloud platform and Microsoft Security Essentials are causing the computer to lockup after Security Essentials update.   Affected Products Malwarebytes Endpoint Protection Malwarebyte...
    jyamada
    last modified by rsullinger
  • Malwarebytes recommended configuration and support for Windows server roles

    This article applies to the Malwarebytes on-premise corporate solution Malwarebytes Endpoint Security and cloud-based corporate solution Malwarebytes Endpoint Protection.   Malwarebytes supports all stock Window...
    jyamada
    last modified by jyamada