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Announcement 1 Malwarebytes cloud platform update - November 15, 2017
Announcement 2 Malwarebytes Issue Notification - ResolvedAnnouncement count
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drossler
If your Malwarebytes Management Console is unable to display or preview Reports, you may see one of the following error messages: Error 1: Server Error in '/active' Application. The file '/active/reports/SummaryReport.aspx' has not been pre-compiled, and cannot be requested. Error 2: Unable to access the report information. Error 3: Your…
asmith
In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HRESULT:0x8004D025   CauseThe Distributed Transaction Coordinator is either not running or cannot access Active Directory.  Without…
jyamada
The Malwarebytes platform is comprised of several components that enhance the security of your network, your endpoints, and your users. The purpose of this guide is to help you use the Malwarebytes platform. Please note that this guide is specifically for a Malwarebytes managed solution. Standalone product users should consult administrator guides…
jyamada
We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Created new “Detections” page in the cloud console—combining the previous “Threats” and “Real-Time Protection” pages. Added on-demand…
rsullinger
Before you can deploy clients from the Malwarebytes Management Console or Malwarebytes cloud platform, you must configure your Group Policy's (GPO) firewall.   Here is a list of firewall prerequisites: Open ports 135, 137, and 445 Enable Windows Management Instrumentation (WMI) Enable Remote Procedure Call (RPC)   The instructions below cover…
drossler
To create setup files for Malwarebytes Endpoint Security, use the Malwarebytes Management Console (MBMC) to create an installation package.   You create an installation package for the following reasons: To use your Group Policy or another deployment tool. If you are experiencing issues using MBMC to push install. If you use a VPN, firewall,…
asmith
By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management Console to remove PUPs or PUMs automatically, follow the instructions below.   InstructionsOpen the Malwarebytes Management Console. To the left,…
rsullinger
If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help  troubleshoot the issue.  To collect Malwarebytes Endpoint Agent diagnostic logs, follow the instructions provided below.   Instructions Use the local machine to collect the Malwarebytes Endpoint Agent diagnostic…
rsullinger
We have recently performed a scheduled update to our Malwarebytes cloud platform on September 18, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features:  Added support for Mac endpoints in Discovery & Deployment Tool, enabling administrators to deploy, install and…
drossler
For the cloud platform, there are some recommended exclusions to put in place if you are using other protection software. These can range from network firewalls to anti-virus software. To ensure our product can work side by side with those other vendors, please enter in the exclusions below:   Connectivity https://cloud.malwarebytes.com…
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